Received a beautiful orange leather bag from this company. Took almost 3 weeks to get here but well worth the wait!! Happy customer!
Response from BaginningJun 7, 2025
Hello,
Thank you for your patience and kind words! We're delighted you love your orange leather bag.
We are pleased that the product met your expectations. Baginning always offer good product & service to satisfy customer's expectation.
We are also very welcomed if you order from Baginning again!
Have a great day!
Best wishes,
Baginning
JD
J. D.
Misleading Shipping Timeline and Poor Customer Support
I ordered the Brown Genuine Leather Satchel Bag in early February. The seller did not ship the item for over a month and provided vague, unhelpful responses when I followed up. After weeks of silence and delays, I had to file a dispute with my credit card to receive a refund in mid-March.
To my surprise, tracking later showed the package wasn’t processed until nearly two months after my order—and was returned to China after the refund had already been issued. This suggests the seller had full control of the shipment and chose not to act until forced.
This was a frustrating, time-wasting experience. I would not order from Baginning again and encourage others to AVOID unless you’re prepared for poor communication and long delays.
Response from BaginningJun 7, 2025
Hello,
We deeply regret the inconvenience you have experienced regarding your parcel logistics.
The issue arose from the instability of customs policies in March, which led to packages being intercepted by customs and subsequently returned, causing delays in logistics. We have maintained close communication with the logistics providers to resolve the delivery issues of customers' packages, but ultimately the packages were still returned. We sincerely apologize for the inconvenience caused. Please rest assured that the logistics issues have now been resolved, and the delivery speed has returned to normal. We are always committed to ensuring that all packages are delivered smoothly.
In order to provide you with the best possible assistance, we kindly request that you furnish us with your order number or the email address associated with your purchase. This will enable us to thoroughly understand your specific case and offer the appropriate support.
We are grateful for bringing this matter to our attention, allowing us the opportunity to enhance our services.
We appreciate your valuable feedback and continuous support for our products.
Best regards,
Baginning
TS
Tonya S.
Scam, beware!!!
I I ordered a handbag in January with an estimated delivery date of February 12. As of May 5, no refund,no handbag. I’ve requested a refund multiple times. I was informed a refund had been issued multiple times. Do not buy from this company. It seems like a scam. It has been five months and I have no product and no refund.Buyer beware!!!!
Response from BaginningJun 10, 2025
Hi Tonya,
We sincerely apologize for the extremely frustrating experience you've had with your order. This is absolutely not the level of service we aim to provide.
The issues you encountered were primarily caused by unexpected U.S. customs policy changes that led to significant shipping delays, customs clearance complications and the package being incorrectly routed back to our factory by the logistics carrier. Please understand that these international shipping complications were beyond our direct control. Please don't worry, the logistics issue has now been resolved, and the logistics speed has returned to normal.
We want to confirm that after the package was successfully returned to our facility, we immediately processed your full refund through the dispute system as you requested.
To prevent such situations in the future, we've implemented several improvements. Your feedback, though painful to hear, is invaluable in helping us improve our services. We hope you might consider giving us another chance to demonstrate the quality service we normally provide to our customers.
Best regards,
Baginning
BR
Beth R.
This company is a total scam and do not…
This company is a total scam and do not buy from them! I made the mistake of buying a fake Birkin they took my money and it never arrived and sent me on a roundabout tracking expedition that let me know.
Response from BaginningJun 10, 2025
Hi Beth,
We sincerely apologize for the frustration and inconvenience you've experienced with your order.
Please believe that we are not a scam company - we genuinely shipped your item as promised, which is evidenced by the tracking information showing the package's journey. When the logistics system initially indicated a failed delivery attempt, we also shared all available tracking updates and provided local contact information to help you investigate the package's status with the carrier directly.
Our team also worked diligently with the logistics provider to resolve the delivery issues and expedite the shipment. We're relieved to understand from your subsequent communications that you did eventually receive your package, though we completely appreciate how stressful this experience must have been for you.
We take all customer feedback seriously and have used this case to improve our shipping coordination processes. If there's anything else we can do to make this right or if you have any remaining concerns about your order, please don't hesitate to contact our customer service team directly. Your satisfaction remains our top priority.
Best regards,
Baginning
LO
Lori
Rewriting my review
Rewriting my review, I received my bucket bag after some time, it is cute and most certainly leather. I’ve worn it many times. The shipping issues was widespread with many of my orders at the time. The timeframe below was March, not sure of the date.
Response from BaginningJun 9, 2025
Hello,
Thank you for updating your review!
We're thrilled to hear you're enjoying your leather bucket bag and that it's become a go-to accessory. We sincerely appreciate your understanding about the shipping delays during that period—it means the world to us.
Wishing you many more stylish outings with your bag!
Best wishes,
Baginning
AN
Andrea
AWFUL COMPANY DO NOT BUY
Awful experience. I placed my order in the first week of April and didn't receive my order until 3 weeks later. I ordered the woven dark brown leather tote. When I opened my package it appeared vacuume sealed, causing the bag to be misshapen. I could've looked last this however, the material is NOT leather. It stinks like chemicals so badly I've had to put it in my garage. In addition they sent me the wrong color. The bag looks nothing like what's advertised on the photos. Also the quality is exceptionally POOR. The fake leather is crumbling apart all throughout the bag.
The worst part of this financial hardship is that I've reached out to customer service on 4 separate occasions to request a return as the website instructs and no one has responded, I'm in week 2 of silence.
I've reached out now to PayPal to file a claim against the company in hopes of getting a refund.
Response from BaginningJun 12, 2025
Hello,
We are truly sorry for the completely unacceptable experience you've had with your order. Please accept our deepest apologies for any inconvenience caused.
Regarding your contact attempts, we acknowledge with regret that your messages during the weekend of April 19th were caught in our weekend backlog. While we processed them in chronological order when we returned on Monday, this delay was unacceptable. Once we received your photos on April 23rd, we immediately initiated a full refund process for you through PayPal.
A personal follow-up from our quality control team to understand how we failed so we can prevent similar issues.
Your feedback, though painful to receive, is helping us improve. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.
Sincerely,
Baginning
JE
Jan E.
Terrible Customer Service
I purchased two bags from them, and the stitching was intensively rainbow like, not like in their ads which look grey and muted. You can't zoom up to the bags on their website. I wrote and asked to return them. They were nasty and snippy, telling me "if I insist" to return the bags, they would give a 25% discount to keep them and I could sell them myself. They didn't want the bags back.
Then I find out they are in China NOT the US as they promote "Free US shipping" and it would cost me 70 to return them on a 106 purchase. I asked them for a return label and they could take the cost off my return and they won't reply. I asked them again, for the return label and they can take the cost off of the return label off the refund and they won't reply.
DO NOT BUY from this store. Horrible customer service and they are not in the US, nor honor US consumer laws.
Response from BaginningJun 12, 2025
Hi Jan,
Thank you for sharing your concerns with us. We take all feedback seriously and want to ensure we address your experience properly.
We want to clarify that we do accept returns as outlined in our return policy, and we regret any confusion that may have occurred during your interactions with our team.
Please contact our customer service team directly so we can assist you properly. After identifying the order, we will thoroughly investigate what happened and provide a personalized solution to resolve your concerns
Your satisfaction is important to us, and we're committed to improving our service based on your feedback.
Best regards,
Baginning
YG
Yvette G.
Perfection
I bought the bags for my daughter and she loved them. Very high quality and beautifully made
Response from BaginningJun 9, 2025
Hi Yvette,
Thank you for your review!
Nothing makes us happier than knowing your daughter loves her new bag! Thank you for trusting us with your purchase and for appreciating the quality craftsmanship.
We hope it brings her many stylish adventures!
Best wishes,
Baginning
