Ordered bag, received timely confirmation & was easily able to check status of delivery; in total, was about 3 weeks. I am very pleased with the product, although as time goes on, I find the price is a little too high & can find a comparable bag for less. Overall, my experience with this company was excellent and the product is very good.
Response from BaginningOct 29, 2025
Hello,
Thank you for your honest and balanced feedback!
We strive to offer fair pricing for our quality craftsmanship and will take your note into careful consideration. We're glad your overall experience was positive and appreciate your support!
Warmly,
The Baginning Team
KN
Katherine N.
Beautiful bag
Beautiful bag. Well made. Soft leather. Very pleased with my purchase.
Response from BaginningOct 29, 2025
Hi Katherine,
Simple, sincere, and so appreciated! We're thrilled you're pleased with your bag's craftsmanship and soft leather. Hope it brings you joy every time you use it!
Warmly,
The Baginning Team
SU
Sulma
I got my bag
I got my bag! a little cute hand bag very good quality and it looks great! Very happy with my purchase! Definitely will buy another soon! Definitely recommend it!
Response from BaginningOct 29, 2025
Hi Sulma,
Your excitement is contagious! We're so happy your cute handbag has earned your praise and recommendation. Can't wait to welcome you back for your next favorite!
Warmly,
The Baginning Team
AD
Allison D.
A Plus!
Pictures were very accurate and quality was excellent. Customer service was also very thorough and attentive. I will definitely be shopping here again!
Response from BaginningOct 29, 2025
Hi Allison,
Accuracy, quality, and service—exactly what we aim to deliver! Thank you for highlighting these efforts. We're already looking forward to your next visit!
Warmly,
The Baginning Team
AK
Art K.
Be careful. I ordered a bag and not received a bag. Still waiting for a refund which over 2 weeks.
I ordered a bag from Baginning website. Received email from customer service team 4 days later that my order had some issue and could not deliver the bag, and offered me for an exchange or refund. I responded to get a refund which they already charged me money. 10 days later which pass 8 business days I still haven’t received money back. I emailed them to check but no one responded. Next day I sent another email and had some response, which clearly helped nothing apart from rephrased wording from previous email. I sent another email and they stated that process can take up to 5-10 business days for a refund. I still have not received a refund and it has been over 2 weeks.
Response from BaginningJun 12, 2025
Hi Art,
We sincerely apologize for the inconvenience and frustration you've experienced with your order.
Sometimes the factory notifies us of material shortages, and we will update the website and immediately inform customers. We will change the product or issue a refund according to the customer's wishes.
Regarding the situation, we can confirm that your refund was processed by our team. For credit card transactions, refunds typically take 5-10 business days to appear in your account, though some financial institutions may require additional processing time. For immediate assistance with your refund status, please contact our Customer service. Or we recommend checking with your bank if you haven't seen the refund post yet, as they can often provide the most up-to-date status.
We appreciate you bringing this to our attention and giving us the opportunity to improve our service.Thank you for bringing this to our attention, and we again apologize for any stress this situation has caused.
Best regards,
Baginning
GC
G.C.
It took a month to receive, but beautifu!!!
It took a month to receive, but the bag is as pictured and beautiful!! I purchased the Kakhi color. Will order again! Worth the wait!!!
Response from BaginningJun 7, 2025
Hello,
Thank you so much for your kind words and patience!
We're thrilled to hear you love your khaki bag and that it was worth the wait. Your support and trust mean everything to us, and we can't wait to serve you again!
Best regards,
Baginning
SB
Silke B.
Best purchase I've made!
I couldn't be happier with my purchase. I was initially skeptical about ordering this bag, but it far exceeded my expectations. The communication was prompt and helpful, the shipping was smooth, and the bag is made of genuine leather. I was genuinely impressed by the quality and craftsmanship—every detail is precise and well-made. Thank you so much. I highly recommend this seller!
Response from BaginningJun 7, 2025
Hello,
We’re absolutely thrilled that your bag exceeded expectations and that you’re loving the quality and craftsmanship. Providing good products and exceptional service is our passion, so this means the world to us.
Thank you for taking the time to share your experience—we’re honored by your recommendation and can’t wait to serve you again!
Warmest regards,
Baginning
FL
FlyingKoi
Never received item.
I was given a tracking number that tracked the item from China to the US and then it was supposed to be transferred to the USPS and I was given a second tracking number. However, the item never made it to the USPS. One month after making my purchase I emailed customer service and they seemed nice and responsive. However after another week I asked for a refund. They kept saying they would but nothing happened. Another week went by and I said that if they do not give me a refund, that I would report them to PayPal and begin a dispute. In the end almost 2 months after my initial purchase, I got my money back via PayPal. I originally ordered because of the positive reviews here, but like others have said, this site might be a scam...not sure though because others have said they received their bags. I would just avoid from ordering.
Response from BaginningJun 7, 2025
Hello,
We sincerely apologize for the frustrating experience you've had.
Your parcel logistics issue is probably due to customs policies, where the package was intercepted by customs and resulted in the package being returned, leading to delays in logistics. We sincerely apologize for this. We always do our absolute best to ensure packages are delivered successfully. The logistics issue has now been resolved, and the logistics speed has returned to normal.
To better assist you, could you please provide us with your order number or Email address used for the purchase? This will allow us to know your specific case thoroughly and provide assistance.
We appreciate you bringing this to our attention and giving us the opportunity to improve our service.
Thanks for your advice and support for our products.
Best regards,
Baginning
