BagReviews of baginc.com

i bought the Eliana bag in black for $99 us, it arrived in around two weeks to Perth Australia. I love it, it's solidly built it looks exactly like the Chloe Nile. the gold is quite a yellow gold but that doesn't put me off. it did take a few emails to Marvin to confirm my order was dispatched however i believe that the processing may also be for posting because the day i received it the order was marked as complete. i was skeptical but i love my bag and would not hesitate to buy another!

DON'T SHOP AT BAGINC YOU WILL BE SCAMMED. Baginc used to be a legit company, I've purchased from them 3 times before but that was when they were legit and the bags shipped from CANADA. However, NOW after you have made your purchase you will find that money is being sent to Beijing. I ordered from them last August and during your confirmation purchase you are assured that you will be sent a tracking number within a day or so. After I had waited a week I emailed because red flags were going up. Another huge red flag to make note of is only one person by the name of MARVIE addresses your concerns through email there is no phone number provided whereas before there was! After being polite and insisting on them sending me a tracking number Marvie just kept repeating the same thing in different words "Oh, I'll check with so and so and we'll send you confirmation today" or "We only have the bag you wanted with the gold zipper is that okay?" And after I made it clear to him that it would be fine and just to send me my dang bag already he kept saying that he would talk to his manager and get back to me which he never did and I had to be the one consistently emailing him. Finally, when I demanded a refund he again said he would talk to his manager and still did not get back to me for days this went on for a while I ordered in August didn't get money back til October! I threatened to go to my bank and file a dispute and got the same answer. It was not until I actually did file a dispute that I got my money back the very next day.

I purchased a bag and 2 jewellery items on February 25 and today being June 12 I have received nothing, NOTHING. The most infuriating company I have ever dealt with. I was told 2 weeks ago the items were finally being posted. Marvie had told me one jewellery item was not available and she gave me a choice of two necklaces to choose from and their value was half the value of the necklace I ordered. I sent her an email about this and she responded - No problem we will reimburse you. That was about 8 weeks ago. This company makes me so a angry and if I ever receive anything I never want anything to do with them again. That's almost 4 months! I deal with a company in England, I make an order on the weekend and every Thursday morning it arrives and I am in Australia.

I purchased a bag on 15 March 2017 after reading positive reviews of the bag on several blogs with links to Bag Inc directly for purchase. I paid for the bag as well as $9.95 for standard shipping cost. It is now 04 April 2017 and I still have NOT received my purchase or been given a shipment tracking number despite numerous emails back and forth with 'Marvie' to request this simple information. Instead, I'm told that there is not available tracking number but to rest assured its been shipped. DO NOT PURCHASE FROM BAG INC. Seriously, safe yourself, your money, your sanity and purchase elsewhere.

I have had the most horrific online shopping experience in my life with BagInc!!!! Potential buyers please stay away from this SCAM website!!! I’ve changed my mind about the purchase after reading many negative online reviews about BagInc, therefore I emailed them two business days after the purchase to cancel my order. The infamous Marvie replied that they were already working on processing my order but asked if I really wanted to retract it, then he responded explicitly that he would cancel the order and refund me for sure by the end of the week upon my confirmation. After about 1.5 days, he emailed me again stating that unfortunately my order has been shipped and therefore cannot be canceled, but he’s sure I would love the bag so I should just keep it. What the heck?!!!! I understand that it’s partially my fault for changing my mind after confirming and paying for the order, but then he should not have promised to cancel and refund me so surely in the first place! Then there are these series of long and nightmarish email exchanges for a week between me and him without any actual resolution (him asking me to keep the bag multiple times and me refusing it). I thought about disputing this charge with my credit card and refuse the delivery from DHL so they could send it directly back to him, but he begged me not to do so since it could get detained at custom, he said they will refund me 100% after I receive it and ship it back to them. Then I demanded them to pay for return shipping since they were the one who wanted me to not refuse the bag, but he kept dodging the question, eventually resorting to “inquire from management”. So I signed for and received the bag (and retracted my dispute with the credit card since I actually do have the merchandise now), and I decided maybe I will just eat the return shipping cost and mail it back to them in order to get a refund. But upon further research, I realized that the international package shipping cost to China/Hong Kong is at least around $70 which is 2/3 of the cost of the bag! No wonder they kept dodging my request for them to pay for return shipping! I was so fed up at this point and wanted to get this over with so I decided to keep the bag, but asked for a discount since I had to go through all these hassles and unpleasantness. He said he could offer me a whopping $10, and when I asked for more he said he would have to consult with management again. At this point I just gave up completely; I feel cheated and uncomfortable (I did convey all these to him but he didn’t seem to care as customer service). Judging from previous experience of dealing with them, I doubt if I will ever see this $10, and this is not even about the money anymore, but it's about encountering the opposite of human decency and integrity. I would rather throw this $100 into the ocean or lose it somewhere else and I would feel better about it than now. That’s how bad I feel about the constant frustration and the waste of my time for over a week. Now I try to comfort myself that I paid $100 to learn a life lesson the HARD WAY. The shipping time of the bag was decent since it only took about a week, and the bag does look exactly as described when you look at it from afar, but once you get close it has a weird plastic smell which is very annoying and contrary to what they stated as genuine leather. I think I might end up throwing it away just because it conjures up all these disgusting memories whenever I look at it.

Non sono stata per niente contenta. Ho acquistato una borsa che in foto sembrava grande e anche belle misure, in realtà è arrivata una borsa grande meno della metà. La spedizione lentissima, e se vuoi fare il reso è a spese tue fino ad Hong-Kong e poi i soldi li rivedi dopo mesi. Pessimo non acquistero mai più. Its not like you see in the picture. Its smaller (about 20cm). Im not happy. Its very very very small not 28cm, and shipment in 12days. Never again.

I have now ordered 3. My first one was somewhat of a disappointment as the color green was a very dark green and not as bright and vibrant as shown online. They gave me a small discount/refund for my grievance. The bags are of very high quality and spot on for some of the more expensive versions of same with a name stamp on them. The shipping process is not quick but I would not say it takes forever either. All in all worth the money.

I ordered a bag from this website on the 7th of december and the order status was still indicated as "processing" a week later on the 14th. So I sent them an e-mail demanding an update and a tracking number eventually. The first response was rather quick but an automatic one informing me that my e-mail was "waitlisted" and I had to follow some link to subscribe to an e-mail organization service (boxbe fiy) for my mail to be answered by the customer service... It was kind of an annoying joke for me having especially read all the negative feedback on trustpilot (I mean what kind of customer service forces their customers to subscribe to this or that in order to be answered?!). But fortunately soon after (on the 15th) the famous Marvie contacted me to tell : " We would like to inform you that we are working on your order. In few days, we will be able to give you an update on the status of the shipment". I had in deed the tracking number in my mailbox by the 16th. I've just received my order (the 22th) and wanted to leave a feedback immediately for those who might be overwhelmed by the recurrent negative reviews here. All in all, my experience with them had a happy ending and I'm very pleased with my purchase.