BagReviews of baginc.com

Despite the bad reviews, decided to give this site a try. I was quite nervous placing the order but the 'gucci replica' bag looked very nice so decided to take a chance. I have been contacting customer service but no reply from anyone from Baginc. Eventually, I received the item. item took about 1 month to arrive, which is really slow shipping. Nonetheless. bag received and I am happy with it.

Liked their items but customer service took too long to respond. I don't get it.

My experience was a negative one right from the get-go. First, I did not receive a confirmation email or a tracking number. This concerned me a little, so I started to dig a little deeper (past all those glowing Youtube videos). Then I found this site, and I completely relate with all the negative reviews. After reading the reviews, I promptly asked for a refund. It took a few emails back and forth for the customer rep "Marvie Sy" to tell me that the order had been cancelled. Since I was not sent a cancelled order confirmation, I contacted her again and she just keeps saying, "sorry for the inconvenience, we'll try our best to resolve this as soon as possible". Now, Marvie is saying that they are having technical issues with WorldPay and they promise that once it is resolved, they will issue my refund. It has now been 2 weeks and I still have NOT received my refund, so today I decided to file a Dispute with my bank. UPDATE: After I notified Marvie that I was going to file a dispute, she promptly refunded my money in full. Because they were able to resolve this issue before it escalated to a Dispute, I changed my review rating from a 1 to a 3. I would highly recommend reading the reviews very carefully before dealing with this company. Hope this review helps. Blessings!