BagReviews of baginc.com

The quality is disappointing. The material feels thin and not durable, it got damaged after just a few uses

Firstly let me say when I finally received the bag (Adele) I was pleasantly surprised at the quality. With said, the customer service is atrocious. After 6 or 7 emails I finally received an updated on my order and that was 10 days later. Since I really liked the bag I wrote customer service asking if I were to place a second order would I encounter the same issue and they assured me it was a one time thing. Stupid me...placed another order on 2/10 it’s 2/26 and 5 emails later I still don’t have an update!!! Worst customer service ever!!!

I purchased the Christi bag on January 4, 2018 and received it today, January 17, 2018. The way this bag was shipped was HORRIBLE! It was wrapped in a very thin dust bag, followed by very thin bubble wrap, followed by a very thin plastic bag. This is all that it was shipped in. The handles of the bag were folded over across the top of the bag so that they would lay flat. So for two weeks, the handles have been molded into this position. I've had to constantly work with the handles so that they would stay in an upright position, but they keep going back to the shape they were molded in. NOT happy about this at all. No one wants wonky handles. It ruins the look of the bag. Also, the strap was folded over multiple times and has creases in it. The strap is NOT detachable so I have to try to find a way to work out the creases and hope for the best. Nothing makes a bag look cheap more than wonky handles and creased straps. I will say that the stitching is very good and the overall look of the bag more closely aligns with the original Antigona bag from which it was inspired as compared to other websites with similar replica bags. However, that doesn't do me much good when the handles and the strap are screwed up. The lining is an inexpensive fabric and is very stiff, so I'm not liking that either. Overall, the HORRIBLE shipping has ruined this bag for me. Had it been received without said creases and distortions to the handles, I probably would be happy with it. What a shame...

I wanted to wait to do a review after I received my purchase. But I am wayyy to disappointed with what I had to go through to even get them to send it off. (General info of what I ordered u can skip this paragraph) I ordered the Christi bag smooth leather, and a key chain. I was already hesitant to buy it, because its not a name brand any way, but its still priced at $119.But I had this discount code as well and decided to go ahead. So I made my order on March 13. It took them like a few hours to take out the money from my account. From then I constantly checked my order, through the account I made on the website. Under the order status it said "Processing". I thought ok , that's normal, so 3days pass, it still said " processing ". I look up on the site for shipping info. It says u should receive a tracking number within 2-3days of your order. So I'm like its day 3...UMM? So I look up reviews on the site, which I wish I had done first! After seeing reviews I panicked, then decided to email them about my order. It took 3 emails for them to reply to me after 2days. The first two emails were just asking of my order status and tracking. After those 2days no reply I sent another email requesting a refund. Then " Marvie" replys. Asking why, I tell him why, he says he is processing my request and I have to wait for the manager to be available. So I wait a day. I was not taking ang chances, and went ahead to PayPal, opened a dispute. I sent the email that PayPal had on record for them, explaining why I opened a dispute and telling them about the bad reviews. Then like 2more days the manager finally replys. This is already March 21st! He said that those reviews are false they can't run their company for so long if they were scammers... Yea maybe its because you don't scam everyone! But some of us still get played! So the next day my package was shipped, when I specifically told them I want a refund instead of the bag. I got tracking information and all that, now I'm just waiting for the 28th. (Delivery date) I decided to accept the bag being shipped because I still did want it. My advice is if you are ordering, you are taking a huge risk with this site. I have yet to make a review about their quality being worth the price. Be careful, and if anything seems unusual, move quickly to take precautions.

The bag was delivered to Europe within a week. Customer service was very friendly but the bag, the Vanessa Medium in Fluorescent Leather(129 $), was actually made of very smelly plastic. Didn't bother to return it as I read reviews claiming i was impossible to get a refund. My review was censored and never published. Too bad as they have really nice styles.