Badlands RanchReviews of badlandsranch.com

I was trying to order online but the website was not working right so I called. The customer service rep was trying to get me off the phone in a hurry, she told me she was just told she needs to move to the next call, but I was still having issues. She told me what the price should be if i auto-ship 12 bags. When I tried to set it up online it was over $100 more than what she said. She then told me she just got her second warning to take another call. I was about to drop over $300 with this company and i'm being rushed off the phone. I asked if she could set it up over the phone and she yes but quickly. went through the process and was told my credit card was declined. I called my credit card and they had do declined requests or showed an attempt for the amount i said or this company. Overall being made to feel like i'm taking up too much time on the phone when i'm about to spend over $300 is a huge turn off. Do better!

I purchased badlands ranch for a treat for my two Westies. They both got very sick throwing up and diarrhea. Nothing else new but this. When I contacted the company they said they do NOT stand behind their products if you purchase in a pet store. This should be a HUGE RED FLAG !! Don’t BUY these products at all, my dogs were very sick and my vet bill was $450.00.

Great quality food a little pricey never an issue with delivery

Be very careful when ordering anything from their website!! I made an initial order to try the dog food, a one-time order. While I was making that order, a number of different offers kept appearing on my screen, and, unbeknownst to me, and without my authorization, Badlands Ranch ordered all of these items that I did not actually order. Simply clicking further on their website to look at the offers triggered them to order them for me, WITHOUT MY ACTIVELY ORDERING THEM!! And, now, I just received an email me that they were sending me another shipment of my initial order, which means they SIGNED ME UP FOR A MONTHLY SUBSCRIPTION, WHEN I DID NOT AUTHORIZE IT!! Apparently, using PayPal to pay for an order AUTOMATICALLY signs you up for a monthly subscription?!! I did not see anything that informed me of this! They have already taken the funds from my PayPal account before the product was even shipped! So, now, if I want to get a refund, I have to wait until the products arrives, and then send it back to them :(

I was never able to transition my dog to using Badland Ranch only as she didn't tolerate it but I used it as a small topper. When she was recently diagnosed with Stage 1 Kidney Disease, I inquired as to the phosphorus content and they would not share that information, saying the ingredients are proprietary. Not a selection for senior dogs and why won't they publish Phosphorus content like other dog foods are willing to do?

I do not recommend. I've had to turn them over to my credit card company. Every time I turn around they are charging me almost $200 for something I didn't order. I canceled right after the first shipment they sent me. I was overcharged and only received 1 of what was supposed to be 7 trial sized bags. That one bag of dogfood was mostly dust not pieces of dry food. It was supposed to be $60 and I was charged almost $200. About 3 weeks later I received a box of treats. I refused the shipment. I never opened the box. They are saying they never got it back and that they don't allow that anyway. "WHAT" I canceled my credit card and had them send me a new one. I have since been keeping my card locked all of the time. Somehow they were able to charge me again. Just a few days ago they sent me another box of what they say is dog food. I'm not opening the box. It's a small box and was $200. If I pay shipping, I'm told that I'll get a refund. It's going to cost me $27+ shipping to send it back. Mind you, it's their fault. So no, I certainly wouldn't buy from them.

IS ANYBODY ELSE HAVING A VERY DIFFICULT TIME CANCELING SUBSCRIPTION?

I’m 47 years old and this is the first negative review I’ve ever written about a company. This was literally the worst customer service I’ve ever experienced. I’m actually still in shock how bad it was. Do yourself favor and find a different company. I was really looking forward to using them, but the customer service was SO bad on my first order i cancelled it and also my subscription that didn’t even arrive yet. It was that bad!