Backwater ReptilesReviews of backwaterreptiles.com

Received the chameleon late in afternoon when let out of package it was skinny and thirsty. It ate 1 day but refused to eat thereafter. He died within 7 day guarantee. I contacted Backwater Reptiles but each email said Do not understand my question just wanted a replacement as their guarantee stated. So frustrating sending back and forth copies of driver license and credit card to get verified address. But when having issues with sold chameleon that died No response from seller.

My two amazon milk frogs arrived on time and very healthy. It’s been 3 months and still to this day no issues, they are growing big and strong.

This company sends animals that are barely alive. I have never received animals this emaciated from anyone except this company! Worst experience ever! This place should be shut down for cruelty to animals!

I was a little reluctant to purchase over the internet, I took a chance and it definitely paid off. My new babies all came well packed, healthy and all made it through shipping. I purchased 2 iguanas, 2 spiders and 1 Pac-Man frog, who is so cute!! Great communication with the team. I will definitely buy again!

They provide what they promise! Ordered some House Geckos and the all arrived alive. Might not seem like a magical feat, but I live in Louisiana? The day of delivery it was in the upper 90’s and they had to survive several hours in an un-air conditioned UPS truck. Geckos were packed with plenty of moisture and a cold pack and are now happily policing my porch/deck munching on insects!

I ordered four hermit crabs and they arrived perfectly. They were active and happy right of the box. Always completely satisfied doing business with this company. Customer service very responsive and knowledgeable.

So I bought a sulcata tortoise from them and it was overnighted which made me very happy cuz I didn't want the little one sitting in a box for too long. She got here and is absolutely beautiful and she's been running all over the place in her tank. She's eating. I haven't seen any waste yet but I'm sure that that will come soon cuz she just ate but I am very happy with my purchase

Shop Elsewhere I ordered a lizard on a Wednesday and paid $50 for overnight shipping, expecting it by Friday. Only after checkout did I see it wouldn’t arrive until the following Tuesday. Since we were going on vacation, I emailed immediately and was told “no worries” that it would would ship out the following Tuesday and arrive Wednesday instead. Friday, I got a shipping confirmation saying it would arrive Tuesday—just like I asked it not to - and received an email confirmation from a live human, not an automated response. When I contacted customer service, they were extremely rude, blamed me, and showed no accountability. Their tone was passive-aggressive bordering on aggressive and extremely unprofessional. To make matters worse, the lizard was left on my porch in the heat with no signature required—FedEx confirmed none was requested. Thankfully, the lizard survived, but I doubt I’ll get any help if something goes wrong. Avoid this company. The customer service is awful and not worth the risk.