Backwater ReptilesReviews of backwaterreptiles.com

Hello i have ordered 4 times from backwater reptiles 3 of those times every thing came ALIVE and well lol. I recently ordered a blue tounge skink from them last week. It got here barely alive,it was obvious that it was wild caught the poor guy was so skinny you could see his bones. And to top it off it wasnt even the subspecies i had ordered!! I ordered a irian jaya bts and I recieved a halmahera bts when its not even advertised on there website. Probably wont be ordering from them again.

I would give zero stars if I could. I have been in a battle for over a month with these dishonorable thieves. I paid $70+ for 50 Giant Vietnamese Walking Stick Insects. This was for an educational course in parthenogenesis I am teaching as an entomology specialist. They were not sent out for over a week. The company claimed it was an issue on my end with the order but after sending screenshots of proof that everything has gone through on my end it was magically fixed with no changes. I believe they did not have the insect I ordered in hand and caused this delay. This was proven when the insects all arrived as first instars. (New hatches within 3days) 10 were dead upon arrival with the 11th squished in the lid. I took an unboxing video. I had only received 36 of the 50 as counted on video. I immediately reached out to the company within minutes of opening the box wondering where the rest of the shipment was and to inform of the dead. By the 4th day I had 25 dead insects, only 24 could be photographed since the insect squished in the lid disintegrated. I reached out again attaching photos and timestamps. The company offered me a discount on a replacement of 10. They wanted me to pay more to replace only 10.... after they continued to ignore my emails, photos and video I reported to the Better Business Bureau. They continue to argue with nothing on their side. They are ignoring the missing insects from the shipment entirely. I hope Backwater Reptiles Burns down. They deserve to be destroyed. Dishonorable thieves. Reading other reviews I wish I had learned this before they ever STOLE my money. I will be filing against them. These employees I have interacted with do not deserve air and are scourge of society. How frustrating that they are scamming so many people. They deserve to be shut down. Anyone wishing to see the unboxing video or email chains between the company regarding this matter please reach out to me. I am posting them everywhere for everyone to read for themselves and see how the company tries to gaslight.

We ordered two turtles from this company both came very healthy, they were very helpful and answered our emails promptly. Would recommend the site!

My husband ordered four garter snakes for me, for my birthday. When the UPS man arrived, I immediately opened the box. Three snakes were dead and the other didn't make it through the night. I felt so sorry for the snakes and will never order from Backwater again.

My wife ordered me a juvie blue iguana just before July 1, got it with mites and worms. Thank God we didn't order nothing else..

I ordered a Juvenile Russian Tortoise, and the tortoise was quite old and beat up (Scratches and dents in the shell, and little holes), evidently wild caught. I just foolishly guessed the tortoise would be captive bred, but I was wrong. Shipping was a tiny box with foam lining and a plastic box, the same one you get berries in at the store. The tortoise was not fasted prior, and there was feces smeared everywhere. The container was so small that the tortoise was immobilized the whole time. I would maybe recommend them for more hardy and adaptable species, as the prices were pretty good, but fragile or less adaptable species would not be recommended.

Ordered a Russian Tortoise for my daughter in the end of July received it from the shipping company. Wrapped in a box then Wrapped in a strawberry container inside the box. I Knew it wasn't going to be a good experience. So the tortoise started experiencing runny eyes and wouldn't eat so we take her to the vet.$229 dollars later with antibiotics he says the tortoise came sick if we didn't bring her in she probably would have died within a week or so. So that's my experience with Backwater Reptiles. Not a very good one. I would avoid them at all costs. Only about the money. Sent an email they sent a automated response back about the 7 day guarantee only policy.

I ordered a chameleon and it was DEAD! no remorse or help from them. Worst customer service EVER! Never would I ever imagine a company to neglect the well being of any creature! My son was devastated! I suggest no one buy from them