Backwater ReptilesReviews of backwaterreptiles.com

I ordered crickets and roaches for my lizard crickets were delivered dead they replaced my order most were live received the roaches and they were dead they did not send me a tracking number they were in my mailbox overnight because it was more than eight hours later they will not work with me

I had high hopes. I was so excited to get my baby White’s tree frog! She came on time but when she got here i realized how small she really was. Since I got her a month ago she has eaten twice, is very frail, isn’t growing, and is very lethargic. Not to mention one of her eyes looks to be infected. I have been keeping close tabs on her and at first before noticing her eye I thought maybe she was lonely and needed a friend. I ordered another white’s but this time from Josh’s frogs. After checking out online I was shocked at how much different the process was. Josh’s guarantees live arrival (no loopholes) and only ships if it is safe conditions. When my new frog got here she was twice the size, much more active and eating no problem. I took out the baby from Backwater and put her in a quarantine container with lots of food and water and warmth and am waiting to see if I can find a vet. This is a very sick frog and I feel awful for her. After reading reviews of Backwater I decided that I will be contacting Josh’s for advice instead and will have nothing to do with Backwater again. Long story short, Backwater ships out frogs that are much too young and sick and they have terrible customer service and their LAG is not upheld (even if they will send you another frog you have to pay the $40 shipping again). ORDER FROM JOSH’S NOT BACKWATER.

Ordered 2 chameleons and 3 frogs, all adults because I expected some essence of ethical business. All died within a year. I suspect they were old breeding stock they couldn't use anymore. If you MUST order from them, order babies, or they will most likely send you animals they have bred and retired. Terrible business, just save your money and use it on ethical breeders that care about you and care about the animals.

Ordered a gecko and waited till it was supposed to be shipped to tell me they dont have that one picked another and took to long to get back to me so had to wait 4 more days after it was supposed to be here to get it. Never going threw them again ❌

We ordered a panther chameleon from Backwater Reptiles and he/she came in malnourished. We’ve had the chameleon for 2 months now, still do not know the sex because it will not eat or drink (we ordered a mail at extra expense). It has been sick since the day we received him in the mail. I do not recommend ordering from them.

I ordered two uromastyx lizards. I was assured that a professional would select one female and one male for me. I was sent two males in the same box. When they arrived they had bite marks and fighting damage on their back‘s and shoulders and the yellow lizard would not eat. I took them immediately to an exotic vet because I was sent sick creatures. The yellow male died within 9 days. I have been back-and-forth with Brittany via email who keeps putting words in my mouth about how I housed them together. Which I have never said and I’m happy to provide the emails. The creature she sent me lasted nine whole days before it died and it was skinny and sickly the entire time I had it. I am one of dozens of bad reviews for this company and I wish I had read them first. Britney is backpedaling via email and basically not open to any discussion to be a good business owner. Instead she is putting words in my mouth and blaming me for something that she did wrong. All I asked is for them to replace the lizard that they sent me because it died within nine days and it cost me $99. This is going to be one of many steps I will take to honestly discredit this company. That is the right thing to do at this point. I am a highly motivated individual and I am going to do everything I can to shut this place down if at all possible.

The crickets I received were dead and they would not work with me, telling me that only 20% of a photo was dead...I promise you all of them were dead and I took a picture and sent it to them. The crickets were covered in beetles and fruitflies...which lead me to believe that there isn't any proper care for these insects. Please research and go somewhere else. Not only this, they never sent me the tracking code for the package like promised on their website. Thank goodness I had them sent to a store who calls me when live packages arrive; unfortunately, they were dead but at least I have the knowledge & confidence to know this was not me, I handled my end properly and the company had a failure to aid and comply according to their guidelines and rules.

I have order a reptile from this website thinking it was legit and trustworthy they charge me 644$ for the reptile on oct 1 week later they Charge me agian 644$ please don’t buy from them it’s bad business now I have to make calls to get my money back don’t use your bank information DoNt purchase from them they thought i wouldn’t notice the withdraw from my bank account but I have report this website to the law enforcement for fraud