Backwater ReptilesReviews of backwaterreptiles.com

Backwater Reptiles are awesome! Their sales staff is very polite and answers all your inquiries in a timely manner. I ordered a GBB tarantula sling and received it 100% live arrival guaranteed. We'll packaged and safe. Lively little sling too.

I would advise people not to order spiders from Backwater. I ordered a Regal Jumping Spider and she died within a couple of months after she arrived. Based on her size and condition, she was already nearing the end of her lifespan when they shipped her to me. I set her up with a nice habitat and fed her crickets and waxworms regularly. So, I don't think the problem was at my end - they just sent me a really old spider. Since Regals only live 2 to 2 1/2 years, they would have to had known that they were sending me an old spider.

I had been looking for a Madagascar Big-Headed Turtle for a really long time and remembered seeing an email from Backwater Reptiles from last year about them having a few babies. I took a chance and emailed them asking if any were still available for $250 (the price they were advertised at last year). Within 10 minutes I received a response that they still had some, that they were the same turtles so they definitely had some wear and tear (normal cosmetic baby turtle stuff- nipped toes and tails) and because of that they were $200 instead. I JUMPED on the opportunity and was walked through how to go about a manual order via email and then pay securely on the website since the turtles were an email exclusive deal. I paid $254 after tax and shipping (the normal rate for FEDEX priority overnight) and almost immediately got an email confirming everything was put together and in order on their end. I ordered on a Sunday night, got my tracking Monday evening as planned, and today my turtle showed up healthy, looking amazing, and on time. I panicked a little because of how hot it was in my part of Florida today- and then I found the cold packs. Sweet, sweet cold packs. When I opened the box it was packed wonderfully with THOSE AMAZING COLD PACKS, foam walls, and filled with crumpled paper, and the turtle was secured in a breathable bag- the gold standard. I’d give more stars than 5 if I could for the transparency, the price, the response time, the professionalism, and the overall satisfaction I felt opening that box today.

I ordered two Uromastyx through their website. It was super straightforward, very simple and quick! They kept communication and they were very sweet. The lizards arrived healthy and happy! Highly recommend these guys! Thank you so much you guys!

The company promptly performed exactly as represented. I ordered 9 lizards which arrived healthy and ready to energetically see their new homes. They are adorable! There is a premium on shipping but worth it to ensure the animals arrive quickly and are healthy.

I wouldn’t buy from a company that number one tells you that they will only deliver an animal to your address on your drivers license when your ordering from another location and even when you present them with the receipts of where your current location is and that there records show that the current location your using is legitimate they completely ignore you on the subject all together. Number two i wouldn’t buy from a company that tells you the costumer that your a fraud with out being able to show prove of it when asked through email to show the evidence that the person is a fraud to begin with this is the first time I have ever had any issues with this company and the first time I have ever had to complain about them. It’s bad business to ingore the costumer when the customer is always right . And currently I’m still trying to get them to communicate with me.

I ordered 3 White Tree Frogs. They arrived quickly and were safely packaged. All tree are doing very well. They're also quite cute. Representatives were also very attentive with any of my questions.

I recently built a pond and wanted to add turtles to it. I contacted Backyard Reptiles and they suggested a few different type. I purchased 3 different ones and they arrived yesterday. They were babies and the coolest ones I’ve seen. I would highly recommend them if you are looking to purchase a unique pet