spc
Could improve communication
The online purchase was smooth but I was not given a confirmation email or a tracking number for the shipment. The item arrived quickly, in time, but the period of absence of communication was uncomfortable as I did not know if at all the order went through. Calling customer service was helpful in the way that they were able to track down my order but their verbal assurance that they would follow it up with a email confirming that it has shipped was never followed up with. I did not receive the email ever but the product arrived.
Response from The BackJoy CompanyAug 1, 2018
Hi Sauparna - We are disappointed to hear that you were not 100% satisfied with your experience! We have recently made some improvements to our shipping and customer service systems to avoid these same issues in the future. We hope that you will return and shop at BackJoy again. Thanks again for your feedback.



