The BackJoy Company Reviews | Read Customer Reviews of backjoy.com

The BackJoy Company Reviews | Read Customer Reviews of backjoy.com

The BackJoy Company reviews

Showing 53 reviews with 1 star · Clear filters

guzhenying N.
May 27, 2018
No Service
No Service！ Even no delivery notice! I have no idea until I receive it. Hard to return apply in the website.
Response from The BackJoy CompanyMay 29, 2018
Hi there - We apologize for any inconvenience you experienced when your order was shipped. If you are not satisfied with your seat, we would be happy to issue you a 100% refund and send you a return shipping label at no cost to you. Simply request your return label at : www.backjoy.com/returns We appreciate your opinion!
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Marie
Apr 19, 2018
Never received the product
My order was never delivered although there was a email confirming delivery. After 5 phone calls to customer service I was finally reimbursed six weeks after my credit card was charged. I was told several times that a replacement would be shipped and after the 4th time I finally requested a refund. The customer service was so bad that I will never order from this vendor again.
Response from The BackJoy CompanyApr 23, 2018
Hi Marie - We want to rectify this issue as soon as possible and provide you with a complimentary product of your choosing. Our customer service team will be reaching out to you directly to rectify this. We appreciate your feedback.
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Barbara B.
Apr 19, 2018
i did not receive the order
i did not receive the order, and nor did I get my money back despite many emails
Response from The BackJoy CompanyApr 19, 2018
Hi Barbara - We are sad to hear that you had a negative experience and are currently looking into this issue. Our customer service team will be reaching out to you directly to rectify this. Thanks for your feedback.
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Lexi
Apr 13, 2018
Don’t shop online
Sent the wrong package, arrived late, tried contacting to rectify the error, no response or help in trying to send the right item.
Response from The BackJoy CompanyApr 13, 2018
Hi Lexi - We are disappointed to hear that you had a negative experience. We would love to correct this issue and our customer service team will be reaching out to you directly to rectify this issue.
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einat
Apr 13, 2018
I bought it for the car but it didnt…
I bought it for the car but it didnt make a difference. I stoped using it.
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Barbata
Apr 12, 2018
Did nothing but get in the way
Did nothing but get in the way
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Romeo
Apr 12, 2018
unfortunately
unfortunately, i find it very uncomfortable. I have no use for it.
Response from The BackJoy CompanyApr 12, 2018
Hi Romeo - We're sad to hear that you didn't enjoy your posture seat. Our products aren't for everyone, but we would like to try to get you into a seat that works better for you and helps relieve back pain. If you'd be interested in an exchange, please contact us at [email protected] and we would be happy to assist!
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Gheorghe
Apr 12, 2018
I NEVER got my order
I NEVER got my order, though I paid for it - A shipping label (with a tracking#) was issued but there were no tracking results since seemingly the package was never scanned by UPS or whatever carrier you were using. The most important thing is that I called and I also send messages from your wensite, as well as email messages to your Customer Service Dept, but not even once did I get any reply back!!!! This is totally unacceptable for such a well established company as yours - it is the ultimate fraud action that could happen within BackJoy - Your name should actually be BACKPAIN! Shame on you!
Response from The BackJoy CompanyApr 12, 2018
Hi Gheorghe - Sad to hear that you had a negative experience. We are going to get this issue remedied as soon as possible. Our Customer Service team will be reaching out to you directly to resolve this issue. Thanks for your feedback.
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