The BackJoy CompanyReviews of backjoy.com

This cushion not as comfortable as my last one.

I purchased the newest model because the customer service rep (via chat) suggested it to me. I already own the SitSmart Relief for my car and wanted something to help me when I'm sitting at my desk in an executive chair. The SitSmart Core Traction is not nearly as comfortable for me. Perhaps it's too big? It's also too thick and so I feel that thickness where it ends on my thighs. I will be exchanging it for another Relief model instead. (I'm 5'3" and weigh about 125 lbs)

not really sure if it's working yet. It's only been a few days. Get back to me in a week and I'll let you know!

Poor communication. Received notice that my items was being delivered AFTER it had been delivered. Took days to get email confirmation of my order also. Edited to add: no they were not in my spam folder. I received the emails just fine, but days after. I don’t know how you were able to research my issue without any of my information? I actually had to order twice, the first time there was a delivery problem and since I didn’t even know they had shipped I was unaware and they were sent back. So, no. Your communication sucks. And it’s a bummer that instead of reaching out, you throw some automated “I looked into it and it’s not our fault” reply.

I have not see much of a difference; however I believe that my posture is being challenged for the better.

The website makes it difficult to adjust items in the cart. Although customer service was able to help, I had to wait a long time for customer service to be available, and then it was by email, not phone, which made the experience clunky and time consuming.

BackJoy responded that they often ship to a POB and that UPS is supposed to know how to handle this. I know Amazon uses UPS Surepost, but I didn't see this designation this time.

The product quality was not good..it has multiple scratches on the back of the SitSmart Posture Core where it seems it has been used and sat on rough flooring. Didn't exchange or return as it was an oversea shipment, it was just too much hassle. Otherwise, the product itself is good. comfortable and much better than the 1st generation (had been using it for years).