Barbara A.
I had misinterpreted 7-day delivery
I had misinterpreted 7-day delivery, expecting our order to arrive the day before a road trip. BackJoy employee Natasha tried to intercept and redirect the order to my destination, so we could use the product on our way home. When that didn’t work per the shipping company, Natasha sent a new set of seats to us at our new location, and informed me she would send a return label for the set that had arrived at our house after we had left. We were thus able to use the seats that were sent to our destination on our two-day drive home, and found them very satisfactory. I feel Natasha’s customer service was exceptional. We will recommend your product and your company to friends who travel.



