Baby TulaReviews of babytula.com

Order never arrived, I am awaiting a refund, this company is an absolute scam, stay away!

Order still hasn't arrived after a couple of weeks, with them just blaming the delivery company and saying its out of their control. Although the delivery compnay says they didnt receive the package. Shambles of a company

Refund took them 3 months

I really wish I had checked Trust Pilot before ordering. I was recommended the product, so ordered without any concern. However I ordered at the beginning of September and still haven’t received the item. After the feedback here I luckily realised I did purchase via PayPal and have submitted a refund request through them. PLEASE PLEASE DONT MAKE THE SAME MISTAKE. Do not order from these people!!!

I made an order and received my product within 4 days! (To Galway, Ireland). I love the baby carrier it’s great quality. It came in a lovely box and I found the manual with it really helpful as I wasn’t sure how to set it up. (Tip- read the manual as there are different ways to set the carrier due to baby size). Judging by the previous reviews I would imagine they have upped their game. I probably wouldn’t have bought it if I had read the reviews so I’m glad I missed them. My friend has an artipopp carrier which is crazy expensive and my carrier is just as good if not nicer. Highly recommend the baby carrier!

I normally wouldn’t take the time to write a review. But after see so many negative reviews, I decided to share my very best positive one. Ordered Wednesday, received my perfect carrier on Thursday morning via UPS, 7 days later. No complaints, lovely baby carrier. Carrier comes from Germany, so this delivery time is to be expected. Thank you Team!

Wish I read these reviews before ordering. Ordered carrier at the end of June, 2 weeks after ordering I still have no update as to whether it’s been dispatched so I email them. For them to tell me they have no stock and I can either wait until stock comes in or get a refund. I choose a refund and they say it’s been processed. A week later still no refund, I email again asking for update on refund. They tell me there was an issue there end with the accounts team and they will process it again, I should receive it within 4 working days. I wait 5 working days, still no refund, email again to ask what’s going on, refund didn’t get processed so again they reassured me that it’s been put through and I should get it within 3 days. 5 days later… still no refund and now no response to any of my emails. I phoned PayPal today and they put a request through. A few hours later I receive my refund. Absolute joke and scam of a company. Avoid at any cost because the company is awful!

I wanted to add my experience as I did receive my carrier in the end. I was originally put off by previous reviews and began looking at other brands. Then 2 people I know made an order from Tula and both received their carriers. So i thought okay, perhaps they have sorted out the issues and are back to business as usual. My first order failed to pass customs in Germany and was returned back to Tula. I contacted customer service and they responded to confirm that yes my carrier had been returned and they will investigate why and get back in touch. A week goes by and i start to worry that I'm not going to get anything and I'm out of pocket. So i initiated a case with paypal and also responded to customer service asking for an update. The next day I received an email with new tracking information to say they’d resent my carrier. 5 days later i have received the carrier and im very happy with it. I do wonder whether they only addressed my issue at that moment because i opened the case with paypal and threatened a refund.. who knows. But i just wanted to add my experience here as although not a smooth process, i did get responses from Tula customer service and i did receive my carrier.