Steph S.
Finally received a reply from Tula
I'm here to write an update for all customers who are dealing with the same issue and not getting a reply from Tula. I placed my Black Friday order on Nov. 28th in the Netherlands. After many emails and calls (to all listed EU entities with no reply) I managed to finally get ahold of customer service through their United States entity. They were able to escalate my inquiry to their EU/UK Customer Care Team internally. They said they're aware that there are some shipping delays and the UK/EU Care Team are fielding more emails than usual. Responses are delayed. EU care team quickly got back to me once escalated by US, and told me the shipment has not been fully processed and was cancelled. The order will be processed as a return and I'll receive the full refund to my original method of payment within the next 10 business days. I hope this helps anyone in the same situation, and puts your mind at ease that at least your money is not lost.