BabylistReviews of babylist.com

I used Babylist for my registry and it worked out well for that purpose, although I did notice that anything from their shop was ridiculously overpriced. Luckily, it looked like only one of our family members ordered something through the Babylist store itself and unfortunately it was something we had already purchased ourselves, but forgot to take off the registry. We returned the item to Babylist no problem, but we were only able to receive a store credit. So, I ordered a bouncer and a set of Dr. Brown’s nipples. The nipples shipped and arrived on time, but the bouncer has yet to ship and I ordered this on 9/28. Customer service has been less than helpful and say my order should ship in another 2-3 days, when it’s already been 2 weeks since I placed the order. The only thing they have offered is to cancel the order, but there would be no point as I would still only have store credit. So incredibly frustrating.

Worst customer service ever. Some of my friends and family got us presents for our baby and ordered directly on Babylist. Please do not let them make that mistake. The same items that they could’ve ordered on Amazon and receive on the same day, didn’t arrive on time for my baby shower. And there’s no estimated shipping date as every time I check, they continue delayed it while the order shows “processing”….. customer service has no answers, just excuses. Do not use babylist for a baby registry. Amazon is way more practical and quick.

If I could give them less than 1 star I would. I ordered a gift for a relative who had registered with them. Wasn't told by babylist that the order was delayed. When it wasn't delivered in a reasonable time I contacted the company -- not easy to do because you can't actually call and talk to anyone -- and was told that there were "warehouse" delays and that because my order had "begun processing" I couldn't cancel it. Instead they offered to "elevate" it and it would ship within 3-4 days. 5 days later I got a message saying there would be further delays and I could cancel it if I wished. So now the gift is weeks delayed. The fact that they call their customer reps "Happiness Heroes" is ridiculous. I was able to find the gift cheaper on Amazon, and they are more reliable. Save yourself and your friends and family the hassle -- if you want to use babylist as a registry, go ahead but tell people NOT to order the gifts from them and to get them from a more reliable source.

Ordered a gift on baby list. The company was skaldo & Marlin. It was a baby bed I sent to a friend for a gift. The order was delivered, but not to them. I have reached out SEVERAL times to a company that advertises 24/7 support 364 days a year!!! They have yet to answer me!!! Horrible customer service!!!

I like that it was easy to send a gift. I did not like that the entire order which was marked as a gift was sent in different shipments so it looked like I was a slacker in the gift giving department which does not sit well with me. I wanted her to be surprised and well stocked at the same time.

I thought babylist was great until I got my first damaged order. Apparently if the items ship directly from a manufacturer, they require ZERO shipping materials? The customer service was helpful and kind, but if I order anywhere else, I get an object inside of a shipping box that is going to keep it safe during travel. Instead with babylist, you get a retail presenting box with a shipping label depending on what is ordered. This is super inconsistent and allows products to be damaged or more prone to easy breakage after being jostled around in the mail with no protection. I definitely deleted babylist only items off my list after this. I'm not trying to be 7 months pregnant and emailing them after my baby shower to deal with more damaged goods. Not cool, I'd think the business would want better for their customers.

Do not doing business with the disaster of a company. Stupid is too kind. Absolutely ridiculous and literally could not get anything right. From not shipping, to shipping to wrong address, to them not correcting address, to shipping partial order to customer service that is useless.

Dealing with Babylist has been a terrible experience. They take zero accountability for any orders placed. I ordered a glider for my niece through baby list, which was an amazon item, and it came in damaged. Amazon will not take it back now saying it's past its window since I ordered it as soon as Babylist put up the list and it was before my niece's shower. Babylist is no help at all, even though it was purchased through their site. I called customer service and one girl told me they couldn't help because it wasn't marked as a gift - which was their error - and another customer service girl said we can't help, you have to call Amazon, which each of us has tried 1000x. Always the run around from everyone. It was the only glider even listed so why not tell people about the return window when the order is placed? I'm under the assumption that if it's on that list then free to order without problems. Isn't this list put together to help future mothers? Especially mothers like my niece who work full time and needed this to be something easy? If they are the intermediary why not help get involved? Why not be clearer when purchasing product? Why not put an alert next to it- this item has a 10 day return window etc.? This has taken so much time from all of us trying to find someone to help and of course no one will. No one cares. So out $300.00 and a glider. I did not find it user friendly at all and they did not even mark the items as gifts as I placed orders and then said because it wasn't marked as a gift they can't help. I also purchased a gift for my mom and myself and they would not let me put a message with each gift, only one. They did help with that but it took significant time going back and forth to help with something so simple. I would never use this site again when ordering for future baby showers or for my daughters. I will not leave anything in their control.