Baby Blue FloristReviews of babyblueflorist.com

Need to be more relaibable. I ordered on line and later in the day they wrote back with a note that a credit was issued to my card because they florist in our area would not deliver. I was very dissapoointed because we had told someone to be on the look out for the flowers and then the notice of cancelation. Here is the information sent to me: On Thu, Aug 31, 2023 at 10:35 AM Baby Blue Florist wrote: Hello Raul, I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again. In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 2 business days, or sooner, depending on your bank's policies. I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you. Thank you for your understanding! Cathleen Kaur Customer Happiness Manager Baby Blue Florist

*** UPDATE *** 09/03/2023 I increased my review by 3 stars simply because customer service kindly reassured me that I would receive my refund, and I have. I understand things happen, so I am not faulting for being unable to deliver. I was simply concerned because of all of the reviews. Thank you, customer service! 8/29/2023 Same story… I purchased a beautiful arrangement for my mother for her birthday and received the cancellation email. I have sent an email expressing my concern for the full refund and I’m really hoping they get back to me. I would hate to have to follow suite and report to the BBB also. I simply just want a refund and no sketchy theft activity resulting from this.

BE AWARE!! This Co. behave like a Scam . Never delivered the Flowers, They lied to be local , and keep the monies . When I called for a Refund , they lied again and did not refunded the charge . Do Not Use This Co. they should be shut down by the Consumer Protection Office .

Stay away from this company! My bf placed an order, it was canceled with a refund promised, but he's yet to see his money back. Reading reviews, it's clear we're not alone. Deceptive practices seem to be their standard. Beware and find a trustworthy alternative. It's frustrating to see that despite countless complaints and shared stories, this company continues to operate in such a deceitful manner.

Much like all the reviews here, i fell in the scam of never getting my refund back, they charged my credit card then moments after i received an email saying the delivery won't go through and i will be refunded, a week later and i still haven't received anything, they don't reply to emails either. AVOID AT ALL COST

I would give zero stars if I could. Cancelled my order but did not notify me. I’m waiting for a refund and will contact the BBB. I’m also canceling my card.

Same issue as everyone else. Placed and order and it was cancelled and supposedly refunded minutes later. Still no refund after almost a month. I will be filing a complaint with the FTC and BBB. Order #97112

Unfortunately, 1 star is the lowest rating I can give. I placed two orders with this company. Had I known that the first order was not delivered I would not have placed the second. Needless to say, neither order was ever delivered. I have been trying for weeks to get a refund or, at least, to get what I paid for. Despite assurances from their "customer happiness manager", nothing has been done. Addendum: Finally, I at least got my money back. The day after posting this review I received an e-mail indicating that a refund had been processed. Today I was able to verify that the refund was credited to my credit card, almost 3 weeks after I first questioned why the flowers had never been delivered. I have yet to receive any explanation why the flowers were not delivered.