Eliot
Not helpful for renters
I had some trouble setting things up to pay rent at the start, and now after moving out and cancelling the rent payments, Azibo kept taking money for renter insurance even though it should be obvious I’d moved out, and there was no warning it wouldn’t cancel too. I moved country and can’t access the app to change anything now, or to handle the overdraft in my old bank account it left by taking the insurance.
Response from AziboOct 24, 2024
Hello Eliot - our team has already been in contact with you regarding this, but unfortunately, the user is responsible for canceling their own insurance policy. This is not something Azibo can manage for you. Our team was able to assist you with this cancelation, however, immediately upon your request to do so, which makes the negative feedback unfortunate to hear. If you feel you still have not received proper resolution, please do reach back out to us.