Barbara Z.
Azibo holds onto rent payments far…
Azibo holds onto rent payments far longer than they claim to - I receive my tenant’s rent 7 days after they have paid it. Have complained to Azibo repeatedly and they just shrug. Looking for a new service !
Response from AziboMay 14, 2024
Hello and thank you for your feedback. I see our team has attempted on a few occasions to walk you through the payout timing specifics. I apologize that this was not sufficient for your needs. As discussed, our payouts average 2-5 business days, based on a few factors, which are laid out in detail in our payout timing FAQs: https://azibo.zendesk.com/hc/en-us/articles/360040857492-How-long-does-it-take-for-a-payment-to-process. I've checked and confirmed that both of your recent payouts were within the 5 business day timeframe. In addition, we have offered to assist your renters in alternate ways to link their accounts so as to potentially expedite the payout timing. If there is anything further we can do to clarify, please reach out to our support team for assistance and we'd be happy to help.


