AziboReviews of azibo.com

I’m extremely dissatisfied with how they handled my issue. They lack real customer service—calls go to voicemail, and responses are limited to emails within 24–48 hours, which delays resolution. I prefer quick phone communication, but that’s not an option. They will not call you back, only email! I’m house hacking a two-unit property, living in one unit, with no tenant until the 1st. To test their payment system, I sent a rent payment to myself as a tenant. The payment took five business days to process, but the funds never arrived into my account. Instead of notifying me of the issue directly on the platform, they sent an email to an account I rarely check because I do not have a tenant. I had no reason to check that email. Later, I learned their policy prohibits paying rent to yourself. I provided proof of ownership as requested and explained I wouldn’t process payments this way again. The next day, they deactivated my account and banned me without a detailed explanation and said my money would be refunded in 7–10 business days—three weeks after I initiated the payment. This long delay could’ve been avoided with proper communication or functional customer service. I cannot recommend them and urge them to improve. Your experience might differ, but mine was unacceptable.

Decided to add me to their forums for no absolute reason for the sake for marketing and spamming. Absolutely distasteful marketing. More reason to not support this company. This method is HIGHLY Illegal. YOU'VE BEEN MARKED AS SPAM

Do not collect your rent on their platform unless you want to get your money in 7+ days or never see it! I used their platform to generate the lease, background check my tenants, then execute the lease. I charged my renters 6 months upfront as we agreed upon and Azibo is refusing to give the money to me (yes you read it right), even though I gave them all the verifications they asked for. I now am asking to return the funds back to my renters as I am losing faith on them to give this money to me. Never using them again.

What may be a free service for a landlord is a costly disservice for a tenant. This is a small company that is not accredited with the BBB, and therefore there is no recourse for the tenant for a reasonable resolution to a problem. And the biggest problem with this company are small “glitches” that may not be glitches at all. For example, when attempting to pay directly from a checking account, the user automatically gets an “insufficient funds” message in red, causing an unnecessary call to the bank to resolve a transaction that isn’t resolvable because a transaction did not even occur. Rather, it’s an automated redirect to a debit card (linked to the same account) with almost a 3% “convenience fee.” And that payment method works glitch free. Worse that becomes a false signal to a landlord that you can’t pay and/or are a problematic tenant (if you are unwilling to change your payment method and pay an unnecessary fee). And that’s after an overpriced application fee (with a “convenience fee” attached)… overpriced insurance that is not optional, yet can otherwise be purchased for less than half on the open market… and on and on. And through it all the tenant has provided all of their personal information. So when renter-related spam comes out of nowhere, both phone and email… it is unsettling. Just how much user information does Azibo sell? But you can’t get any of the above resolved or answered because the customer service # is a personal voicemail (to someone with an echo that sounds like they’re working out of their home garage)… and no call back. Not for the tenant anyway. In summary, this company is a disservice that’s costly for the tenant. And it’s not fair - who has the free time to deal with a company like this?

WHY IS THERE A $40 FEE FOR MAKING A RENT PAYMENT? ASKING FOR A FRIEND

It took them over two weeks to verify my account. Multiple times I received calls, emails, and support communication saying it was verified. But in the platform it wasn't. Every time I got through one barrier, there was another one. And yet they're constantly harassing me to add my tenant, add a lease. At one point they even wanted me to prove that I was leasing my own property from myself. This company is a joke--completely disconnected from reality of their actual platform. Their software is a joke.

Hi, I'm renting my home and decided to use Zibo app for my tenant. I submitted my information and verification. I recieved and email stating my account was deactivated after my tenant made a payment so I called to inquire why..The customer service rep said she would have security call me. I didn't hear anything so called day after and left message. Didn't get call so following day left message. No return call.. I then recieved an email stating that security will call me. It's now been a week.  My new tenant went to request refund and now is unable to log in. This company verified my banking account two days prior to my tenant making payment and then suddenly after payment I'm deactivated. PLEASE DO NOT USE this Company!! FRAUDULENT Reported to justice.gov /criminal-fraud/report-fraud Please report your experience as well to above website.

They do not put the correct posting date of my payments. I always pay early and they show me paying late. This is frustrating.