AwardBlinds.comReviews of awardblinds.com

Response from AwardBlinds.comMar 14, 2024

We are sorry to hear about your opinion of our emails to you. Here are the full details for everyone to read, as all communication prior to this review was handled via email. The manufacturer of the product that you ordered mistakenly shipped the order to our office in NC, instead of to your address. The shipment arrived at our office on Wednesday, 3/6, outside of our business hours. On Thursday, 3/7, we discovered the shipping error and we contacted the manufacturer asking how this could be quickly resolved. The manufacturer replied to us stating that FedEx was scheduled to pick the shipment up on 3/8 for re-shipment to you. Before we could relay that information to you, the manufacturer you emailed us the following on 3/7 at 3:35pm EST: "I got proof of delivery that my blinds were delivered to North Carolina? I live in Greenwood, IN. What is going on?" We replied immediately on 3/7 at 3:48pm EST with the following (just 13 minutes after we received your email to us):: "The manufacturer mistakenly shipped your order to our office in NC. It is being reshipped tomorrow to your address. We apologize for the manufacturer’s mishap on shipping. Thank you!" The shipment was ready and waiting for FedEx on Friday for the pickup. Unfortunately, when we returned the to office on Monday, 3/11, we discovered that FedEx had not picked the shipment up. We contacted the manufacturer asking that they re-issue the pickup to get this resolved. They replied at 3:20pm EST that the pickup was re-issued it for 3/12. You emailed then emailed us on 3/11 at 3:23pm EST, just after the manufacturer's reply, saying the following: "Do we have new tracking information or when I can expect them now?" We replied on 3/11 at 3:27pm EST with the following (just 4 minutes after we received your email to us): "FedEx did not make the pickup on Friday, so we sent the information to the manufacturer. They contacted FedEx and FedEx changed the pickup window to tomorrow, Tuesday, 3/12. Once it is picked up, they should provide us with the tracking number. At that time, we will add it to your order status and email it to you automatically. Based on typical FedEx transit times, you should receive the shipment around 3/15. The tracking number will provide a more accurate estimated delivery date. Thank you!" FedEx surprisingly showed up at our office on 3/11 at 8:10pm EST, outside of our business hours, and made the pickup instead of on 3/12. After the pickup, we entered the new tracking information into our system and it automatically emailed the tracking number to you, so you were aware of the new shipping details. According to the tracking the shipment was delivered to you on 3/13. We never had any other emails from you until we received this negative review. If anything in those emails is "lacking and smartelic", then we apologize. We replied to both emails immediately, within 13 and 4 minutes of receiving them. All email information is provided in this email, so others can read our replies and see if they were anything but factual. After receiving the review, we attempted to call you to discuss it and you answered the phone in a rude manner demanding that we never contact you again and that we remove you completely from our system. It was then attempted to be explained to you that if we completely remove you, we will have no record of you as having an order and we would not be able to assist with warranty issues. You started swearing at our representative due to that information and threatened to sue us. You then hung up when the representative attempted to explain that we do not provide the warranty, the manufacturer does, so while you could still get warranty assistance through them, we would not be able to assist because we would not have any record of you as being a customer. Per your request, your information has been completely removed from our system, in accordance with the Privacy Act. Thank you and we hope you have a nice day.