The blinds are beautiful, and fit perfectly! I would certainly recommend your company to others looking for the best deal and quality blinds! Thank you!!
EL
Eugenia L.
Wait 6 to 7 weeks to still be disastisified.
After receiving our blinds after a month and half we opened our well awaited packages to begin putting up our blinds. We purchased 490$ in 5 sets of 2.5 inch blinds. First of all one the the sets of blinds had the drop cord and wand on the wrong side small but didn't match the other units.. Next they sent us 8 metal screws to put up the blinds.. Each set of blinds requires 6 screws minimal.. We were then told they don't deal with the packaging or making of the blinds its another company and they would have to get with them to receive new screws?? After paying what we paid you would think something so important to putting up blinds would be included. So they want us to wait for another set of screws ?? another few weeks ?? Really??? I will never purchase from this 3rd party company again and I advise all to use another company to purchase products.. Maybe a company that stands by their so called product they don't make, or ship, or provide.. just a home for telemarketers I assume.
Response from AwardBlinds.comMay 26, 2020
We apologize that the manufacturer did not include enough screws for installation, it was a simple oversight that was not intentional. As stated in our email reply, which was sent after hours on a holiday, we said that we would have the manufacturer send you the screws.
You replied that it is "bull" and that you already purchased screws. So, we replied and asked that you email us the receipt for the screws to see what we could do, even though our policies clearly state that in the event of missing parts, they will be re-sent and that we cannot pay for parts that you choose to buy. The reason it is policy to not pay for parts that a customer purchases, is that anyone can claim a screw is missing and request payment. No companies pay for customer purchased parts, yet we offered to see what could be done if you would email us the receipt, which you refused to do, indicating that the screws were most likely not missing in the first place. Policies are agreed to during checkout, to protect both the customer and us. Sadly, you would rather slander a company that made every effort to assist, than to accept the assistance.
Additionally, yes, we are a retailer, we are not a manufacturer. This is the same for our competitors, as they are not manufacturers either. Not once in your emails did you mention a mistake on a product, which seems odd that you would point out missing screws but not a product issue. Upon picture proof of the issue, the product would be remade correctly at no cost to you, if it was really made incorrectly.
We also apologize that due to COVID-19 manufacturer production times are running longer than normal, as the safety of manufacturer workers is the highest priority. However, your order shipped exactly within the estimated shipping dates that we provided on your order status, matching the estimated production times listed on our website. We apologize that you expected the product faster than we stated it would take. Thank you for your understanding during the global pandemic.
CA
Carol
I highly recommend this company for…
I highly recommend this company for ordering blinds on line. From the website through to delivery, ordering is flawless.
I had a problem in finding the correct measurement. Just called the Company and was given the correct measurement to use.
If need be, would definitely will order from this Company again.
SA
Sally
Super Satisfied
Great quality, fast service. super simple installation. So pleased and I plan on ordering more for other rooms in my house. Super satisfied customer.
EC
Ellen C.
Excellent product and service
There were so many different online blind companies that I didn't know which to choose. I randomly selected Award Blinds and what was really appealing to me was that they had an excellent explanation of how to measure and order the blinds. They also had 1" faux wood blinds which is what I wanted. So I went with them and was not disappointed with their product and service.
TA
Terrie A.
This company is the very best
This company is the very best. I bought solar blinds and they work so beautifully. Keep the heat out and you can see outside thru them. I recommend them. Product came early and was easy to install.
SU
Susan
Blinds fit perfect
Blinds fit perfect. No problems at all.
DP
dp
Was very surprised by how quickly my…
Was very surprised by how quickly my order came. They are well made Roman shades & I am recommending Award Blinds to my friends.
