AVOXIReviews of avoxi.com

Avoxi, great team with superb services.

THIEVES: I could not possibly give them less than one star. Signed me up and then told me I could not use the service. I asked for my money back and they proceeded to ignore me for 6 months. I've blocked payments with my bank and now I'm being harassed to pay up, nobody wants to discuss that I never got to even use the service. AL PARK the senior global account executive added me on linkedin and asked me if I'd started using the service but kept ignoring my replies when I told him its not working and what does he need from me to get it working, I was ignored 3 times on this. ITS A SCAM. DO NOT USE THEM.

I was looking for a virtual landline provider for my Australian clients, and Avoxi kept coming up in search results, I initially dismissed them for a while due to the number of negative reviews on Trust pilot, and many of the positive reviews looked kind of fake as well. After going through several other providers who were pretty crap, i got desperate and decided to give Avoxi a go, despite all the terrible feedback here. I've since moved on, but only because I've finally found a provider who gives me everything I've been looking for. Back to Avoxi. First off, the customer service is actually pretty good. I got an account manager who gave me a call and answered my questions and helped with tech support. That's better than the previous two i worked with. Next the functionality - It has a much better dashboard than any of the providers I've used including my current one. There's a lot of flexiblity. The only things you can't do are call whisper, and Google Analytics, which is a $75/month upgrade, which is BS and the main reason I ended up leaving. Now to the billing. This was a bit of a let down. I signed up for a $7.99 plan, but after all of the hidden fees, that quickly turned into $12 + call recording ($6.99). this was not very transparent, and really ticked me off. Lastly the account cancellation. This was the source of the biggest whinges i saw on trust pilot so I was prepared for a pretty bad experience. Instead, the ported my number away for free (!!!!) and refunded me my final month payment after i asked nicely. So for everyone complaining about getting over charged after leaving, not sure how that happened. So all in all, good service, a few missing features which caused me to leave, great dashboard, great account cancellation process, but irritating hidden fees.

The company AVOXI are THIEVES. They keep on adding fees every month. This month they charged me credit fees of $16.99 on top of the bill. I closed the account immediately and requested for the refund. They refused to refund me. WORSE COMPANY EVER. I DON'T RECCOMEND AVOXI TO ANYONE IN THE WORLD.

We have been working with Avoxi for a few years now and our experience is very positive. We use mainly international phone services. I wish Avoxi had more automation for international number porting because manual processing is a bit annoying.

Their services have been very useful for the company and our growth and stability are thanks to their communication services.

Our customer support line was suddenly down. I opened a support ticket immediately and Avoxi guys tried really hard to fix the problem and find out the source of it so that it doesn't happen again in the future.

Do NOT use this company. They raise their prices without notice. (doubled my bill) READ the fine print. NO refunds. They're a horrible company!! You have to wait for days until they respond to a ticket. Do not risk using this company for your 800 phone needs. Do more research. There are cheaper, reputable, nonfraudulent companies out there. I found one very easily. DO NOT USE AVOXI! I will continue to post negative reviews about my horrible experience with this company.