AVOXIReviews of avoxi.com

We hire AVOXI service, at the begining of this year; several numbers for services around the world, from Brazil till Emirates. The Commercial and Support services has been pretty fast and helpfull. Great team!

Hello. Avoxi is a preferred international number provider for our company. When working with the sales team or support team, everyone is very knowledgable and helpful. Updates are provided in a timely manner and the support team goes above and beyond with testing and ensuring we are satisfied with the resolution.

The Avoxi team is outstanding. They are always knowledgeable and responsive. We couldn't ask for a better partner!

Be careful of the hidden fees this company charges. The monthly recurring fees are not reflective of the actual charges. They are introducing payment processing fees that are 110% of the actual monthly rental costs. They have also introduced a fees for the preparation of invoices. I called to ascertain about cancelling my service Jul 31st as I was told previously it was best to do it at month end. The agent advised it could be done before Aug1st thus avoiding the next month billing. However, If it was billed in error just call back and they would reverse the charge. I followed the advice provided. They processed the August billing and immediately cancelled the service. So effectively they took my money and did NOT provide any service. I followed up and they indicated the credit was sent to my bank processing and should be in my credit card account in 3 days. Today August 24th and the US $20.13 which was charged on August 1st has still not been received. This is despite following up with them and even requesting a callback. The accounting department's sole purpose is to avoid, deflect and take your money. I would give them a negative star rating if that was an option. DO NOT let this company get access to your credit card.

Tried to sign up, could not speak to a person, after i submitted my bank details online. The operator pretended on the phone that they could not hear me. Terrible service.

I echo similarly bad experiences here - it was good when we first signed up early 2020, then early this year after I increased my base plan and accidentally signed up for another plan, i have been unable to get them to cancel this additional plan, so I have been charge double of what I normally pay, with increasing telephone charges as well. No responses to my emails since Feb and now I can't even login to my account to cancel, as my password doesn't work and I can't reset. I would like all my money back and stop paying but can't even do that. I am horrified - Stay away.

Scammers. Call forwarding does not work at all and they charge for that!

Be careful of the hidden fees this company charges. The monthly recurring fees are not reflective of the actual charges. They are introducing payment processing fees that are 110% of the actual monthly rental costs. They have also introduced a fee for the preparation of invoices, which is clearly something is done by a bot. I cancelled my service with them and got a successful chargeback for some of the fees that Avoxi tried to charge retrospectively, and fees that I did not agree to when I accepted the original terms and conditions. To be clear, they are a fraud and scam ridden company.