AVOXIReviews of avoxi.com

The interface and voice quality work well. But getting a new JP number became a problem. We are waiting for more than a week. In the past, this operation was much much faster.

Avoxi is easy to use. I have had some issues during the set up but the support team was quick to response and helped me to resolve it quickly.

Excellent, fast, and prompt service

Avoxi has a remarkably responsive and effective technical support team. They answer the phone all times of the day or night and will do their absolute best to solve your problem right then and there. If they cannot, they will give you a time line for a solution and the company usually meets that time line.

Avoxi offer fast and easy to get started for phone systems. and offer stability with good support Services

I was looking for a virtual landline provider for my Australian clients, and Avoxi kept coming up in search results, I initially dismissed them for a while due to the number of negative reviews on Trust pilot, and many of the positive reviews looked kind of fake as well. After going through several other providers who were pretty crap, i got desperate and decided to give Avoxi a go, despite all the terrible feedback here. I've since moved on, but only because I've finally found a provider who gives me everything I've been looking for. Back to Avoxi. First off, the customer service is actually pretty good. I got an account manager who gave me a call and answered my questions and helped with tech support. That's better than the previous two i worked with. Next the functionality - It has a much better dashboard than any of the providers I've used including my current one. There's a lot of flexiblity. The only things you can't do are call whisper, and Google Analytics, which is a $75/month upgrade, which is BS and the main reason I ended up leaving. Now to the billing. This was a bit of a let down. I signed up for a $7.99 plan, but after all of the hidden fees, that quickly turned into $12 + call recording ($6.99). this was not very transparent, and really ticked me off. Lastly the account cancellation. This was the source of the biggest whinges i saw on trust pilot so I was prepared for a pretty bad experience. Instead, the ported my number away for free (!!!!) and refunded me my final month payment after i asked nicely. So for everyone complaining about getting over charged after leaving, not sure how that happened. So all in all, good service, a few missing features which caused me to leave, great dashboard, great account cancellation process, but irritating hidden fees.

We have been working with Avoxi for a few years now and our experience is very positive. We use mainly international phone services. I wish Avoxi had more automation for international number porting because manual processing is a bit annoying.

The platform is excellent, it just lacks the app to make it mobile