AVOXIReviews of avoxi.com

Avoxi is the biggest little secret for small companies trying not to break the bank with telephone services fees, and Avoxi's excellent customer services more than pay for the small fees they charge. Since I subscribed to Avoxi, I haven't missed the big, monopolistic, price-gauging telephone companies. My clients are happy, I am happy, and my financials are happy. Now that is a great little telephone company for you.

I was installing a SIP Trunk For kidd estates an your support technician Denise was very helpful an knowledgeable in providing assistance.

Avoxi was among the first to follow up with me when I started my inquiry into software for our phone system. Their presentation was clear, they answered every question, and were genuine. The set up was painless, they walked through every step and their onboarding support was so amazing, I have become friends with some of the team. If there is ever an issue, the support team is always on top of it, never once have I heard the "Turn it off and turn it on" type of support. 10/10 would recommend.

We had an issue when we bought 4 Avoxi logins for Agents. I have opened a ticket, and same was resolved same day.

We are in the process of switching away from Avoxi. We never got answers from their support team on multiple glitches (dropped calls is the main problem). We escalated to our sales rep, who asked we provide a detailed list of all interactions with support so he could discuss the lack of response with the director of support. It took me over 30 mins to compile this detailed list. Then, I never heard back from anyone (the rep, the director, no one). The most recent glitch is customers can no longer leave a voicemail. They reach an Avoxi error message. So, if the agent is on another call, the second caller is just hung up on. This led to over a 400% increase in our abandoned calls and upset clients. My thought is Avoxi support doesn't know how to fix every glitch that comes their way, which is completely understandable. However, the lack of communication between the support team and our team along with the number of glitches and dropped calls are not conducive to growing our business. For reference, we have 1-2 agents and roughly 100 calls per day.

I always receive great attention from all. They are always ready and happy to help!! I'm truly grateful for the service they provide.

Avoxi offer fast and easy to get started for phone systems. and offer stability with good support Services

I will like to start by saying the support structure is superb, the time it take for an engineer to resolve an issue is excellent. The product is simple and effective with a lot of features, our Agents master the application in no time I have to give special thanks to the following persons Criss Soto Marc Lloyd Ben Smith