Averr AglowReviews of averraglow.com

Response from Averr AglowJan 10, 2024

Thank you, Zach, for taking the time to share your feedback. We are sorry for your experience with some of the pumps. You will be happy to know that we hear you and have some exciting tweaks to our packaging soon! In the meantime, reach out to [email protected] for replacement if needed. We appreciate that you love our skincare!

Response from Averr AglowJan 10, 2024

Hi Melissa, we understand this must be frustrating. Our skincare is so unique which is why we first educate our customers about how it works in detail on our Help Center page, and in the FAQs found on each product page. Each person is unique in how long it takes to clear up. Some need a couple weeks, some need a couple months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the breakouts you have had for many weeks, months, or years. This is based on your skin and the nature of the way breakouts work. So, in our experience, many panic and think the products are not working, and want to stop using them, when all their skin needed was more time. We ask that you give it a chance, understand the above process, and not give up too soon, but work through the process. Thank you for giving our skincare a chance.

Response from Averr AglowJan 10, 2024

We are sorry to hear this, Tamika. We do understand not all skincare may work the same for every person. Did you reach out to our customer success team who can provide not only tips and guidance but also encouragement and explanation of how the skincare works? If you have not, we hope you do!