AvenueReviews of avenue.com

I made an order in November for one item a bathrobe. I still have not received this order when you email it's a joke they give you a ticket number but you never hear back. Trying to call is a nightmare your lucky if the call even connects. I did call in December the lady said they would get it out as soon as possible and I haven't received anything and now I can't even get ahold of them.

Don’t Do It! This company used to be a solid company. I placed an order for several items in November. The clothing items shipped but not the boots, when I received my order the two pairs of shorts I received had holes in the seams from poor craftsmanship. I took photos with tags still attached to the items and contacted them through their customer service page, no response. I tried calling multiple times to be stuck on hold for an hour and then to be disconnected without being able to speak to anyone. I tried email again, to which I finally got an answer. They would refund my shorts if I sent the photos of the damage and my boots would ship soon. Weeks pass, nothing, I again contact them again with photos to which they say they will send me a merchandise credit for the shorts, I ask them to cancel the boots at this point it’s been well over a month they can’t even give me an estimated shipping date and there is snow on the ground now so I’ve had to buy a different pair of boots from the store. They refuse to cancel the boots saying it’s too far along in the order process to cancel even though the boots haven’t or aren’t due to ship anytime soon. What? The best part is after they ship my boots if they ever do if I want a refund I have to pay for return shipping label out of my own pocket. So they have my money, boots and have not sent me my merchandise credits for the damaged merchandise which are still sitting in my closet with the tags on and again this has been since November. At this point I’m going to see what my credit card company can do. Point is stay they heck away from this company!

I am currently awaiting an order that I placed on December 4th. The odd thing is that I ordered two pair of shoes and one pair got to me within a week or two. They have not given me an acceptable reason as to why they fulfilled and shipped part of my order and not the other. They do not know when the other pair will ship and can not give a tracking number. I’ve asked for a refund, but the shoes have to be shipped so that it can be rerouted to them to refund. But again, they do not know when the shoe will ship. I’m certain I’ll probably never see the shoes or my money again, but I can help someone else from spending their money here. Please shop elsewhere. The good deals are not worth the trouble and you can probably do better elsewhere and have better service provided.

DO NOT ORDER FROM THIS PLACE. THEY WILL MESS UP YOUR ORDER, KNOWINGLY CHARGE YOUR CARD, AND IGNORE YOU WHEN YOU TRY AND GET THE SITUATION CORRECTED!! I CANT TELL YOU HOW MANY TIMES IVE CONTACTED THIS PLACE IN THE PAST 2 MONTHS. THEY FLAT OUT REFUSE TO FOLLOW UP AND RESPOND.

If I could give less than a star I would. Ordered in July never received 150.00 gone. They need to be investigated and forced to refund. Never answered many emails that I sent. This was a gift. Do not use!

AVOID, AVOID. They take your money, will ship order over a month later with missing items and do not refund or send a missing items. Or they dont ship your orders at all. Order #1 placed on Dec. 17. Arrived with missing item, reached out several time, no refund or an eta on a missing item Order #2 placed on Dec. 9th. Was shipped with missing item. Avenue will not reply to any of my emails. Order #3 placed on Dec. 2nd. No movement and no update for this order. I have been charged for all three orders.

Avenue customer service is the worst of any company I've ever experienced! I ordered a jacket and a pair of boots about a month ago, in November of 2020. Shipping probably took about a week and when it arrived I was sent the wrong pair of shoes. For the last 3 weeks I have been calling and emailing trying to get the correct pair of shoes sent to me. They have ignored every email I sent and half the time when I call the customer service phone number it either says my call can not be connected and I have to call 12 times in a row before the number actually connects to put me in queue for a representative, or if I can get through on the 1st call the automated system will hang up on me after waiting for 25 mins to talk to someone. When I can actually talk to a real person they all tell me the same thing, which is unhelpful and isn't getting me my boots! "We're waiting for the warehouse to respond". So you dont have any other way to communicate with your warehouse other than sending and email and "waiting" for them to respond? My issue has supposedly been "escalated" 3 times already and STILL no boots. No one has even ever called or emailed me back to give me a status update. Its frustrating! I know alot of companies have been having issues because of coronavirus but this is by far the worst experience I've EVER had trying to get an item that I PAID FOR and getting actually help to sort it out! Avenue has definitely lost a customer

Avoid shopping from this online store! Placed an order over a month ago paid with after pay and gave paid all installments however still no order 6 weeks ago calls to customer service take 30 minutes plus to get through and you still do not get an intelligent answer. Some of the clothes are nice however I will never place an order with them again due to this experience snd poor customer service.