AvenueReviews of avenue.com

LIARS LIARS LIARS Ordered some stuff for a gift, 4 items were missing. Replaced with things from a different store and immediately contacted them. Informed that a package was in fact delivered, no damage to the package yet 4 items are missing. This was on 12/31/2021 and its STILL not resolved. They don't escalate, they don't return calls its all lies. They don't know how to read and comprehend the English language either apparently. From my FIRST email I stated i wanted a refund to the original payment. They stalled for what is now months because some "customer service gawd" using his almighty power was the ONE person to determine that I only deserve a store credit. I hate this store, clothes are fugly and too big for me and regardless I should NOT have to pay for items I DID NOT GET! The emails I keep getting from the latest Einstein goes round and round about how they tracked my order delivery and show it was delivered. I NEVER said the package was not delivered. I did, however, say that THERE ARE ITEMS MISSING FROM THE ORDER THAT YOUR WAREHOUSE PICKERS & PACKERS DID NOT INCLUDE! This is NOT a hard concept but I realize that actually doing your job is beyond difficult per the result myself and most people on this page have seen. Ive filed a complaint with the BBB where their score is an F - SHOCKER! I have a list of Consumer protection agencies for California where I am and Texas where they run their racket and I can file complaints in both. AND I WILL.

ONE week off of the return window and they won't allow a return. Not so happy returns. I explained I forgot about it as I was recovering from foot surgery and they basically said too bad so sad. I'd understand if I was months out of the return but 6 days? Come on. It was printed nowhere on the receipt -- their written agreement (receipt) just says free returns, so where are the free returns?

I would not leave one star but had to submit my review! I was charged for 2 pairs of the same boots! I placed my order with Avenue and saw I was charged a duplicate order? So I called customer service and the lady transferred me to supposedly the right department to resolve my issue ⚠️ but I was transferred to a medical alert system to try to sell me medical equipment? So I then hung up very frustrated and went online for customer service, help, and typed in what happened and was told to proceed with the customer service I had to pay a $1 fee on a credit card?? I've never dealt with such poor inadequate customer service in my life! This is beyond the worst! I still haven't got my issue resolved yet ! Just BE AWARE you order at your own risk!

I only left a star because without one I couldn’t leave a review. I ordered items before Thanksgiving for upcoming holiday parties and trips. My package was marked undeliverable. I contacted The Avenue immediately after 5 days I receive an email stating my package (only one was at Fed ex) I inquired about the other 3 more days I receive a response yes that’s there too. I go to Fed Ex to find out the packages were returned to the shipper because during the days it took for responses they returned them. I contacted the Avenue immediately 3 days later I get an email yes the packages were returned we can either resupply or refund. I opted for resupply (why I don’t know). It has been 2 weeks no packages no refund no contact. I contacted them 3xs no response. Today during that I was told that the representative will escalate my inquiry and respond in 48 to 72 hours. Do not order from this place!!! Go elsewhere!

I have shopped Avenue for many years off and on. But this year is the year I stop. Placed an order around Thanksgiving, and it didnt arrive until the middle of December. It was missing two pieces of the order. After sitting on wait for live chat support - I finally spoke with someone who didnt even ask for any info until the end of the chat - and took 3-5 minutes between EACH RESPONSE. It was painfully slow. They said I would be contacted in a day or so. Day or so passes, no update. I contact again, and customer service says its been escalated to the dept. but I needed to be patient. It wasn't expensive pieces ($12 total!), but obviously its frustrating being told to be patient, three weeks after ordering, when amazon or any other store would have had the issue taken care of in a matter of minutes. Honestly the lack of customer service scares me for larger orders now. I dont think Ill buy again.

I FINALLY found out why after years of only buying AVENUE.Threre things no longer fit and why the fabric has lost its quality. Because I have so many Avenue products I went back to the cloths that fit, they were not City Chic they were Avenue. Not City Chic writitten in small print.I guess the quality is why everything must be hung not dried . I'm so sad.

I have been trying to pay down my balance with Avenue for over a year, with no success. My balance did not decrease, but was in fact increased, despite my efforts to pay more the monthly balance. Here's what I learned: 1. After inquiring why, I learned that my I was paying $40 for late fee. SO, if I paid $50, only $10 went towards the monthly payment. After learning this, I inquired about a due date change. AVENUE would not negotiate a payment date anywhere NEAR the date that I requested (closer to my pay day). 2. Additionally, I learned that there is a "finance charge"which ranges from $18-$25 monthly. This is added each month that the account is not PAID IN FULL! I cannot wait until I pay this card off completely because I cannot afford for this to affect with my credit.

My order was delivered to the wrong address, called and chatted with Ave Rep, they said I had to wait 10 days. After 10days I am now being told I need to wait another 24hrs for them to get in touch with the carrier again. I got an alert on my phone telling me my order was delivered as soon as I looked out my door the carrier was already gone. I called the Avenue and had to painfully listen to hold music for over 2hrs. The rep told me what I told her which was the item was delivered. I had to remind her that I know the order was delivered it did not come to me. I was told via email, chat and by phone that I needed to wait at least 10days before they would figure out what to do next. It is now 15days and they are advising that I have to wait an additional 24hrs. At this point I wish to NO LONGER be a customer for this company that find it hard to resend the order or offer a refund. It is only a $35 order. I usually spend $200+ online at least once a month. Not no more - Just Give me my money back and so I can say GOODBYE Cindy Chat rep NO HELP Cindy 24 HOURS I am really sorry about this, I have requested feedback, as soon as I recieve (she can't even use spell check to correct her typo) it I will communicate with you via email. Bella - Email rep NO HELP Bella (Avenue) Nov 4,2021, 7:26 AM GMT+11 Hi Thank you for reaching out and letting us know that you haven't received your order. I have investigated the whereabouts of your order with our courier, and they have advised your order was delivered Wednesday, 27 October 2021 at 6:47 pm am at the front door. However, we completely understand your frustration regarding your missing order. Please can you double-check around your premises and verify it was left overlooked or potentially left with any of your Neighbours? The courier will sometimes deliver parcels to a local delivery courier, and they will then deliver the parcels to the customers. Please allow 10 business days of the delivery time frame. If you have not received your package by Wednesday, November 10th, 2021 please get back in touch, and we will escalate this further. If you have any further questions, please let me know. I look forward to hearing from you. Kind Regards, Bella Customer Experience Team Bella (Avenue) Nov 4,2021, 7:26 AM GMT+11 Hi Ondraya Thank you for reaching out and letting us know that you haven't received your order. I have investigated the whereabouts of your order with our courier, and they have advised your order was delivered Wednesday, 27 October 2021 at 6:47 pm am at the front door. However, we completely understand your frustration regarding your missing order. Please can you double-check around your premises and verify it was left overlooked or potentially left with any of your Neighbours? The courier will sometimes deliver parcels to a local delivery courier, and they will then deliver the parcels to the customers. Please allow 10 business days of the delivery time frame. If you have not received your package by Wednesday, November 10th, 2021 please get back in touch, and we will escalate this further. If you have any further questions, please let me know. I look forward to hearing from you. Kind Regards, Bella Customer Experience Team Service