AvenueReviews of avenue.com

THIS IS ABSOLUTLY THE WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED IN MY LIFE AND 61 SO I HAVE EXPERIENCED A BIT. I CALLED TO CANCEL AN ORDER WITHIN MINS OF PLACING IT BECAUSE I USED THE WRONG PAYMENT METHOD. I FIRST CALLED AFTER 5 MINS I STATED DOING THE CHAT REQUESTING THAT THE ORDER BE CANCELED AND ALL THIS STARTED ON 061722 ON 061822 STILL NO CONFIRMATION THAT THE ORDER WAS CANCELED . CALL AGAIN ON 061822 WHILE ON HOLD I STARTED THE CHAT AGAIN THE ORDER SHIPPED OUT ON SUNDAY 061922 CALLED AGAIN STARTED THE CHAT AGAIN WHILE ON HOLD.... CALLED AGAIN ON 062022 STARTED THE CHAT AGAIN WHILE ON HOLD CALLED AGAIN 062122 STARTED THE CHAT AGAIN WHILE ON HOLD AND THEN THE CHAR PERSON SAID WELL THERE IS NOTHING WE CAN DO NOW BECAUSE IT HAS ALREADY SHIPPED OUT.... OF COURSE APOLPGIES WERE FLOWING I ASK IF THEY HAD A CORPORATE NUMBER SHE SAID NO AND AFTER RESEARCHING IT I COULD NOT FIND ONE. SHE SAID THAT SHE WOULD HAVE A SUPERVISOR CALL ME AND THAT WAS EARLY THIS MORNING THEN AFTER 1;00 PM TODAY I GOT BACK ON THE CHAT AND WAS TOLD THAT A SUPERVISOR WOULD CONTACT VIA EMAIL WITHIN 24 HOURS.... I HAD EVERY INTENTION OF REORDERING WHAT I HAD ORGINALLY ORDERED I JUST NEEDED TO CHANGE THE PAYMENT METHOD. NOW ALL I WANT IS A FREE SHIPPING LABEL TO RETURN THE PACKAGE ONCE IT ARRIVES..... THIS IS THE ABSOULTE WORSE CUSTOMER SERVICE THAT I HAVE EVER EVER EXPERIENCED IN MY LIFE..... I WILL NEVER AGAIN ORDER ANYTHING FROM THE AVENUE.

I ordered two tops, however I had to return both. I like my tops a lil loose and I usually purchase size 2x or 3x depending on the style. The tops I ordered were 22/24 and they were huge. I mean really huge. I could have returned them for a smaller size, but the quality of the tops I found disappointing. The good news and reason for the 4 star rating was the easy return! I dropped the package in the mail and within 2 days I was notified of the receipt of my return and the money was deposited back into my account, minus shipping/handling. I used to enjoy shopping at the local avenue store which closed, so I will give them another try with online ordering. Especially knowing that returns are handled timely.

I made my first order to Avenue on 23 April 2022. Big mistake. I wasn’t familiar with their sizing and the clothes that I got are too large for me. I have been trying for the last six or seven days to get in touch with them because the information as to how to set up a return is so Faint On my invoice that it can’t be read. I have tried through the website to get in touch I have been put on many 11 minute holds when no one answers, I tried all of the store numbers in my area all of the numbers are out of service! Thank God I didn’t make a big order! However as a retired person on fixed income I can’t afford to lose $78.40. The clothes don’t fit the quality is awful and evidently the company doesn’t exist because I can’t get in touch with them! My next call is to my state attorney general’s office to see if they can help me.

Zero stars! Do not order from this company! My large order was messed up from the beginning.They charged me for an item stating it was in my shipment. It wasn’t. One final sale item was damaged and I had to jump through hoops to prove that they needed to refund me for that item. I returned most of the items, 26 to be exact, via their “Happy Return” vendor, PakMail and between them and the warehouse, 10 items mysteriously disappeared!!!! Each item has a scan code and the warehouse can’t find the missing items. This is total BS! I know the pandemic hurt many businesses and the current inflation is taking a toll on businesses, but this is, at the most, outright theft and at the bare minimum, outright incompetency. I will never order from them again. Lane Bryant and Macy’s are better options.

I would give zero stars if I could! This is the worse clothing company around when it comes to delivering purchases and they have extremely POOR customer service. This company should be shut down! I regret the day I decided to purchase from them! Anybody thinking about making a purchase, it’s best you save yourself the stress! Shop somewhere else! I’m still waiting to be contacted. When will this happen?? Next year?? Updated 5/2 as of now I’m still waiting to be contacted they only claim they will contact you as a sham to try and look professional on this website. Here’s more details on my experience, buyers buy at your own risk and consider yourself warned! I ordered some blouses totaling $112. The order says FEDEX delivered it. I haven’t received it. I was home all day and I have a ring camera. No one came to my door. I called FedEx and they directed me to call Avenue. I did that, Avenue said I had to wait 10 business days to see if my package will arrive and if it still haven’t arrive they will open an investigation. It’s been 11 days now and I finally received an email saying they are not responsible for lost packages. I wonder if they won’t take the responsibility then who should!? They offer to replaced the blouses if they have it available or to issue a gift card. They don’t ship with any other carrier beside waste of time FedEx! I responded to that email and I’m still waiting for a confirmation from them. It’s pure lies to get you off the line. The online chat they offer is pure waste of your time. I called them again and again still no new order nor gift card. This is some kind criminal activity! You charge for merchandise and if it reaches it reaches. Buyers be ware if you purchase and FedEx chose to leave your package wherever they have a mind to, you will spend an eternity trying to recover your money from Avenue. Don’t ask about the customer service they are the most unprofessional, unhelpful bunch I’ve ever dealt with. I’ll be filing a dispute with my bank. That’s the only thing left to do. FINAL WORD OF ADVICE IF YOU’RE THINKING ABOUT PURCHASING PLEASE GO ELSEWHERE!

*UPDATED 5/6* While the way my lost order was handled was worrisome and customer service was less than stellar, I am updating my review from 1 to 3 stars. After 4 weeks they did finally mail replacements out. Because I love the products I may shop with them again after all. ------ I loved the items from my first order so I placed another one and I have regrets. They sent me the incorrect order and have been going back and forth with their "customer service" for almost 2 weeks and no one can tell me where my order is or if mine will be re-sent out. Many of my e-mails have gone unanswered and the live chat rep tells me the same thing the last one told me a week ago. It's a shame because I really like their products but after this I will not be shopping with them again. I'm afraid I may have to file a dispute with my bank if this doesn't get resolved soon.

I ordered from this company and I really wanted a dress but the dress was not available because it took almost ten days for my order to come. The dress didn’t come even though it let me order my dress in the first place. It was a phone order so I should have gotten my dress. No dress and I am very disappointed in this company I will never order from this company again because they let you order and don’t send the item. People should never deal with this company. They will disappoint you every time. I should have looked at these reviews before I ordered my dress. It will never happen to me again.

I ordered two items on 2/25/2022. It didn't ship until I contacted them to find out why it hadn't shipped. Magically it was on its way to me. One of the items was fine, but the other piece was not what I ordered. Trying to make it right, I contacted them right away, and they wanted a picture of the wrong item so they can create a return label. Two days later, no return label, I reached out again to find out that the photo I sent wasn't good enough. Every time I reach out, I get "please allow 24-48 hours" but it's now going on 9 business days without a resolution. I simply want the dress that I paid for and do not have. I was being fair in wanting to send back what was sent in error. But not one person has done anything to resolve the error. I have gotten about 20 apologies, though.