aveloair.comReviews of aveloair.com

If you have lots of time to waste, booking, figuring out your carry on and then waiting an hour plus for the flight that is delayed, go ahead and use these people. 2 flights in 5 days and both were delayed 1 and 2 hours. Then the plane was so cold that everyone was shivering plus, they yak at you the whole flight. I wish they would STFU and let me rest for a few minutes. I had to turn my head phones up to near deafening to drown out their pratteling.

We were at the airport for 14 hours before they canceled the flight and left us stranded. I couldn't get a flight for 4 days. I'm on cancer meds and had none. They had promised that if the flight was eventually canceled, they would have one the next day. They did not and no flights available for 4 days!! No one cared

Website is deceptive regarding cancelled flight arrangements, and they kept my money which I cannot use because they stopped flying to one destination out of 2 offered. Luggage arrived ripped and without wheels and they would not honor claim. Impossible to talk with anyone who has ability to make decisions. DO NOT USE THIS AIRLINE. You will be sorry if you do.

Airline is poorly run. Cannot clear gates in timely manner. Keeps passengers locked in plane for over 90 minutes after arrival.

I had a credit from Avelo which I wanted to use. However, they no longer fly to my destination. Also, now they only have one destination from NY (my home) and I do not need to go to that city. I requested a monetary refund from them and was denied. It is so unfair because they no longer can accommodate my needs so they should give me a monetary refund.

Flew out of New Castle, DE. I hope they are just remodeling, but the terminal was a nightmare. Outdoor bathrooms, set up like an aircraft bathroom...no running water, toilets don't flush. ALL vending machines were empty.

We were using Avelo regularly for a family member to visit and for me to visit them. The flights we were able to use were fine (although good luck trying to get them on the phone for any reason). I am giving two stars for that. Because of frequent use of their often affordable flights, I signed us both up for their new Avelo Plus program when it became available. I immediately went to book a flight for the usual route, and they had stopped service. No warning anywhere on the site in the weeks beforehand. When I signed up it even stated my home airport as the one we always used. I requested a refund as we would no longer be using the airline since we do not travel where they fly. They refused any refunds, both on the phone and via email when I followed up that way.

Abandoned by Avelo in Punta Cana! Avelo Air is no longer offering service from Wilmington (ILM) to Punta Cana, Dominican Republic (PUJ). We felt lucky that our trip was still happening - we were the last scheduled flight in and out of PUJ (the flights scheduled after ours were cancelled). They got us there Wednesday (January 21), scheduled to return on Saturday. The next day they cancelled our return flight, no reason. The email they sent wasn’t very specific: call Avelo customer service to reschedule (I thought they would book us on another airline with no extra charge). When we called Thursday there were close to 400 callers ahead of us, so we called the next morning. They finally called back almost nine hours later, offered a refund for the return flight only, and hung up on my (understandably upset) husband. We had to book a flight home on American; our extra total out-of-pocket was $1000+ for the two of us. The lesson we learned was that when there’s only one return flight a week (or ever) and it’s cancelled, you’re SOL. I’m only giving two stars because we had travelled previously on Avelo several times to different destinations and were very pleased with the service and pricing. Needless to say, Avelo has lost a return customer - we will not be flying with them again.