aveloair.comReviews of aveloair.com

One of the worst airline experiences I've ever had. Avelo delayed our flight eight different times by email, but never once informed passengers that the TSA checkpoint would close before the new departure time. My girlfriend and I arrived at the airport based on the latest delay notification, only to find the Avelo counter completely empty and the TSA checkpoint already closed. We weren't the only ones. Seventeen passengers were left behind that night because of Avelo's poor communication. There was no staff at the counter to help, and we had to call customer service ourselves. The representative was polite, but there was no solution to get us on another flight. We were stranded because of a situation that could have been avoided with a simple notification. If an airline delays a flight multiple times, it has a responsibility to provide accurate information about airport operations that affect its passengers. Instead, Avelo left nearly 20 people stranded with no assistance at the airport. I will never fly with Avelo again and cannot recommend them based on this experience.

I am extremely dissatisfied with my experience with Avelo Airlines in Detroit. The customer service at the counter was despicable, to say the least. The agents seemed more focused on finding ways to charge customers additional fees than on actually helping them. The baggage policies feel excessive and predatory, especially when it comes to personal items and carry-on bags. It honestly felt as though the agents were incentivized to find reasons to charge passengers extra rather than provide good customer service. Instead of feeling welcomed and valued as a paying customer, I felt nickel-and-dimed at every opportunity. Customer care appears to be an afterthought, and there was very little effort made to address concerns or provide reasonable solutions. A positive travel experience starts with treating customers with respect, and unfortunately, that was not my experience. I do not recommend flying Avelo Airlines out of Detroit. In the future, I would rather spend a little more money on a reputable airline and avoid the frustration, poor treatment, and unnecessary fees encountered at the Avelo counter. Travel is already stressful enough without feeling like you're being targeted for additional charges at every turn. Avelo needs to seriously reevaluate its customer service culture and baggage fee practices.

I got the Avelo plus membership not knowing about the fee(hidden). I have been trying to call their customer service: the message says there is 27 people in front of you and wait time is 3 hrs. I call again, and get the exact same message. I call again and oops, tis time it is one hour and again 27 people. This time it is 3 hrs and 27 people? I think there is no real customer service, and these are random messages they play. I wish there was way to give a -5 score.

It's crazy reading the complaints on this site because, in just two roundtrip flights with Avelo this year, I've had a bunch of the same problems. On my first flight, I paid for an extra legroom/recline seat, but when I got on the plane, the recline was broken. I moved to an open, working seat in the same class I paid for, and a flight attendant totally chewed me out, telling me to stay in my seat. When I told her it was broken, she said she'd find me another seat, then disappeared for the whole three-hour flight. On the way back, I tried to get upgraded to the same type of seat because of the broken one on the first flight. Not only did they make me pay, but they charged me four times for the seat, and I had to call my credit card company to get my money back. My most recent flight needed a date change on the return flight after I'd already taken the first one. The website said I wouldn't pay a cancellation fee, but when I hit submit, it charged me one anyway. After a combined eight hours on multiple phone calls, I finally got it sorted, and they gave me $47 in Avelo cash. I tried to use that Avelo cash to buy a seat on the return flight I'd already rebooked, but the site wouldn't let me. When I got to the gate, I explained everything to the agents, and they assured me that even though they couldn't process the Avelo cash, if I paid with my card, I could call later and get a refund. I tried to call right then to fix it, but after 30 minutes on hold, the flight was boarding, so I just paid. Again, three agents promised I'd get a refund to my card and could use the Avelo cash. After eight hours trying to reach someone in customer service, I finally got through. They told me the contract of carriage says Avelo cash can only be used for future bookings, not past ones. Well, I tried to use it and couldn't, which is why I was in that situation. The customer service rep then told me I should've called them before paying. What a joke. They talk to you like you're a kid and are super condescending. As an Avelo plus member, I'm really struggling to consider flying with them again. I've also seen tons of complaints going back years about this exact issue.

I was on the flight 516 on 5/21 departing at 9:16 PM. The flight was very well and I have used Avelo airlines for a couple years and have had a great experience but with this last flight until we got to the landing which I thought was landing It was horrible. It jumped made horrifying noise and then all the sudden we are back on the air. The bad part is that the pilot never explained to anyone what had just happened. It was very scary. I have a heart condition and it really made me have an anxiety attack because there was no type of explanation of what just happened. We were back in the air for like another 10 minutes and then we landed back at the Wilmington airport. My thing is if something like that happens the pilot should take the initiative of letting the passenger know what just happened whether it was a bad landing or if something happened this airlines definitely need to work on customer service when it comes to the pilot.

Flight delayed 1 hour after checking in. Attempted to change cancel online but couldn’t because I was already checked in. Went to a gate agent for help and they GAVE ME A PURPLE CUT RECTANGULAR PAPER with the customer service phone number. That was all they could do. I call, wait 2 hours for a call back because there were 92 callers ahead of me. I speak to Tara who tells me an agent at the airport could have called and had me un-checked in so that I could change/cancel. An absolute joke. No refund, no change or cancelation possible because I am checked in for a flight that has already departed. The same people that I was asking for help told me to call Avelo myself. The Avelo air operation, processes and customer service are horrible. The representative Tara has no idea what the reps at the airport are doing. They are not assisting in calling to have a passenger un-checked in.

Worst customer service ever!! There's no way to connect when there's a problem. No chat options. A phone call gets you in line behind over 500 callers. Waited 4 hours on hold and still no answer. App stinks! Added my husband as a passenger and only he got boarding passes. Just terrible...terrible.

Horrible, Horrible!! Not worth the savings. 1st time I tried them from New Haven to Greenville,SC the flight was cancelled. At that time I tried to call them and I was 117th on hold. I chose the option to call me back when it was my turn and they never called. Today I tried the same route and flight is delayed from 5pm to 10 so far. Trying to call again and today I'm the 91st on hold