aveloair.comReviews of aveloair.com

They go by bag size NOT if your bag fits in a bin. They don’t have a bin to even test it. I packed mine lightly so it could squish into their test bin. Had to pay $150 extra as a result.

If I could give this airline ZERO stars, I would. This was our third disappointing experience with this airline, and once again, our flight did not leave at its scheduled time. Our most recent flight home from North Carolina was supposed to depart at 8 p.m. Then came the delays: 10 p.m. 11 p.m. Midnight. And—you guessed it—1:15 a.m. That’s more than five hours past our original departure time. At that point, we weren’t just waiting for a flight—we were waiting for this airline to get its act together. After three poor experiences, I’ve lost all confidence in how this airline operates. I’ll be sharing my experience across review platforms so other travelers know what they could be signing up for. Never ever booking with them again.

Terrible is an understatement! If you try to contact customer support it is almost impossible to get past the automated system. If you are lucky enough to get past the automated systems, the phone will just ring continuously because no one will answer the phone. I wanted to discuss my payment that went through incorrectly, and could not get through to anyone. I went through my payment provider, only for Avelo to respond to them and say contact Customer Support. So frustrating! Book with them at your own risk!!

I was told it would be a 10 minute wait on the phone for customer service and was an hour and 26 minutes and no one ever answered. My flight was Thursday, they sent a defective boarding pass reminder on Monday that did not allow me to get a boarding pass, and it did not send the boarding pass linkat all on Wednesday 24 hours before my flight. Finally, a family member had to use the search feature on the website to get to the place where I could enter my information to get the boarding pass, but I had looked for that for 20 minutes using their menus and it never took me to that place.

Such a poorly run airline.. If you have problems.. Good luck! They have so few planers that they will cancel on a dimes notice, and you will NEVER reach a person. And if you do.. 24 hours later.. Not much they will do. Stick to the bigger ones.. When you add in their fees, they are the same price!

Their website never works. You have to try it in different browsers just for it to load properly. When it eventually gets to the checkout screen, it's a 50/50 flip on whether you'll get an error when trying to process the points you've EARNED through THEIR Avelo Mastercard program, and will end up having to wait on hold for literal hours, just for the call to get dropped. If you choose the option for them to call you back, no one does. They nickel and dime every single charge, including rudely yelling at customers holding a bagged water bottle purchased FROM THE AIRPORT and claiming they'd need to purchase a carry on for the extra stuff (are you literally insane?). Today, my flight was pushed 14 HOURS. I had paid for their AveloFlex so I figured it would be a straight forward process. Ha. After trying to access the website through Google Chrome, Firefox, and Edge and finally getting through, the flight change errors out a the final step claiming that my "vouchers have an error". What fu*king vouchers? Meanwhile, I'm watching my flight points go down every time I attempt to select the check out button, so clearly they have no issue draining your hard earned credits for absolutely no reason. I used to push everyone onto this airline, but I cant stomach how predatory it feels, along with the weaponized incompetence of a website that belongs to what SHOULD be a reliable airline with how often it touts its cancellation rates and customer service. Not to mention the millions its pumping into an expansion for an airport (New Haven) that is already so badly run, it feels like a joke. Pay a little extra and fly elsewhere.

I was on a flight from San Juan to Lakeland on 8/17/2026. I witnessed a staff member of Avelo harras a couple over a bag. She accused them of having a big book bag as a carry on. The boyfriend put some of the stuff on his bag to solve the issue. The avelo rep told him to step outside and she was going to call security. He stepped outside and she flat out told them they are not getting on the plane. Wow. Never seen anything like it. I was not able to get her last name since she covered her tag. Her fisrt name is Rangelis. Avelo you need to look into this. This lady worker was even putting her finger on the girls face.

Where do I begin with this Avelo (scam)!!! Recently I booked a flight going to New Haven, CT on July 31st for a reunion and my flight got canceled within 2 hrs of boarding. This is the second time!!! So I wound up spending over $500 with Southwest leaving in a few hours after my flight was canceled. I've tried to emailing the CEO, COO and other execs but no response at all. Then I tried calling their customer service for assistance and waited for hours on the phone to no avail. The airline didn't refund my money and just gave me a flight credit back. I DO NOT want to fly this airline ever again so I will lose hundreds of dollars because the credit expires in a year!!! The reason i'm posting this is because i don't want anyone to ever go through what has happened to me. If anyone seeing my review.. please share and be careful not to fly with Avelo Airline. Always remember peeps most of the time you get what you pay for!!! Stay away from Avelo Airlines!!!