aveloair.comReviews of aveloair.com

Delayed our flight 3 hours with a 30 minute notice!! Never again. My time isn’t your time.

This company makes money tearing families apart. They have signed a contract with ICE

avelo lost our 6 bags from tampa to wilmington de. on friday 4/25. have to be contacted by email. there is no way to ask where my bags are. there is no phone # to call. wait. wait. wait, nothing. my diabetes meds are in my luggage. communication with avelo does not exist. avelo does not care that my entire family of 6 lost their luggage. no one will update. AVELO DOES NOT CARE or someone would reach out to me. AVELO DOES NOT CARE about their customers. saturday night. have not heard from any avelo staff.

I have not flown on this airline but you might want to know that they have signed a contract with the current administration to illegally fly deportees to El Salvador.

So Avelo Air cancelled my flight I received emails saying this. They then proceeded to "assign" me to another flight without my acknowledgement. (different dates and time) I proceeded to call them to no avail as they said there was no flight for the days that I originally had! Of course it was cancelled. I then cancelled the flight that they gave me without my acceptance. It was cancelled but I was not credited a refund! I was given a voucher for their airline. Total scam of an airline do not use this airline!!!!

3 Different flights got cancelled on separate occasions. Effed up our whole vacation. No Alternatives to Florida. Ended up Driving with the family since they decided to screw me twice... DO NOT USE THEM FOR "MISSION CRITICAL" FLIGHTS!!!!

I would give it zero if I could. Originally we started in North Carolina going to Florida. The desk person had said my carry on bag met the measurement requirements for not having to pay which was great, however on the trip back from Florida to North Carolina the desk lady had said the bag didn’t meet the measurement requirement and that we had to pay $65 for the bag. The lady proceeded to pull the bag off the blue mark making it go on the yellow then proceeded to make us pay the $65 when in North Carolina they checked and it was fine. Avelo is extremely scammy and will do anything to make some extra money. My family and friends will never be flying Avelo again. Worst customer service ever.

DO NOT UNDER ANY CIRCUMSTANCES use this airline. I had booked a flight and then had to cancel it, so I called them to inquire about their cancellation/refund policy and was told that cancellations/refunds are possible up to 15 minutes before boarding. Based on this info, I canceled my flight, then the following occured (this is the actual coversation with Avelo): *** I canceled the flights listed below. I am in my Avelo account now and it is claiming this airfare has been added back to my "travel funds." I am seeking a REFUND, not a credit. *** I do apologize for the delayed response. Customers are entitled to a refund to their original form of payment only if a reservation is cancelled within 24 hours of purchase, AND if the flight departure is more than 7 days from the time that the booking is purchased. This is an industry standard based on Department of Transportation rules that not only protect Customers but also help to ensure the reliability of scheduled service that airlines provide. There are no change or cancellation fees at Avelo, so when a customer cancels a reservation that does not meet the above standard, we still return the full value of that reservation in the form of Avelo Travel Funds, which are valid for one year from the date of issue. We would not be able to refund back to the card based upon our standards. Sincerely, Avelo Customer Support Team *** My response: In order to be in compliance with Texas law and DOT statutes, your company's website would need to actually SAY that on its refund webpage, notifying the customer AT THE TIME OF REFUND. It does not. I have notified the BBB and the consumer fraud division of the state Attorney General’s office of Texas, where your company is based.