aveda's professional hair and skin care products give you a fashion-forward look while still supporting eco-friendly practices. innovative hair care, styling products, skin care, makeup and fragrance give you the look of the professionals.
Aveda (aveda.com) has 389 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Gloria
I ordered a shampoo and a conditioner, they only sent me the conditioner. I contacted the customer service who offered to send me the missing product ( the shampoo), and they sent me the conditioner again! Is it so difficult to send the right product? I love Aveda products, but i will never order from the official website again. The cost of the products is high, I think they can afford people who know how to send the right products to customers.
AB
Aveda have introduced a new Be Curly Advanced co wash, replacing the old and trusted Be Curly Co Wash.(which I have used for years) The new product is awful and the old product is now unavailable. I have very curly hair and it is fine albeit thick and this new product leaved my hair like rope and fluffy I will not be buying it again and will ditch what I have. My daughter has the same problem with the new product - why not keep the old one Aveda - never does one product suit all!!
Zamy
Non voglio discutere sulla qualità dei prodotti Aveda perché li trovo abbastanza validi e performanti, il problema grave sono le confezioni e il modo in cui vengono spediti i prodotti in questione, oltre al servizio clienti. Dopo aver effettuato l’ordine sul sito di Aveda noto fin da subito un ritardo nella spedizione e nessun avviso a riguardo, il mio ordine verrà spedito dopo circa una settimana (tempi abbastanza lunghi) a seguito di una mia chiamata di sollecitudine al servizio clienti. Una volta arrivato il pacco noto le pessime condizioni in cui versa (mi dispiace non poter allegare le foto), la scatola risulta danneggiata, mezza aperta, visibilmente usurata e rovinata (inaccettabile visto il prezzo elevato dei prodotti), all’interno i loro prodotti non erano per nulla imballati e uno di essi era macchiato e danneggiato, dopo aver speso la bellezza di 171€ per ricevere quello che ho ricevuto mi innervosisco abbastanza e scrivo al servizio clienti Whastapp allegando le foto, non ricevo risposta. Decido quindi di chiamare il servizio clienti e mi risponde una ragazza molto maleducata che mi dice che non risulta che io abbia mandato le foto su whatsapp e mi chiede di inviare un email, anch’essa mi dice che non risulta essere arrivata e che devo semplicemente aspettare che qualcuno del Team si faccia vivo per risolvere la situazione, invito la suddetta ragazza più volte ad alzare il tono della voce visto che sembrava stesse parlando da una Chiesa nel bel mezzo di una messa ma decide di sbattermi il telefono in faccia. Richiamo e a questo punto mi risponde (finalmente) un operatrice gentile che mi presta davvero aiuto per risolvere la situazione, visiona le foto che avevo mandato su whatsapp e mi manda un etichetta prepagata per il reso con un codice sconto del 30% per riacquistare i prodotti, dopo circa una settimana vengo rimborsata. Decido comunque di NON riacquistare da Aveda perché noto dalle altre recensioni che il mio non è stato un caso isolato e che è loro abitudine spedire i prodotti in questa maniera. Perché due stelle? Perché devo fare una media considerando il tutto: la qualità dei prodotti (per me indiscussa), il servizio clienti (da rivedere perché lo ritengo insufficiente) e soprattutto la scarsa professionalità e la totale mancanza di cura del reparto imballaggio che è assolutamente inaccettabile. Aveda per i suoi costi si piazza su un mercato medio/alto - lusso, 40€ per uno shampoo punta ad un certo tipo di clientela, la stessa clientela pretende di ricevere a casa un pacco che sia degno di essere chiamato tale. Non credo riacquisterò più da loro, a meno che un giorno, leggendo le recensioni mi renderò conto che sono migliorati sotto questi punti di vista. Peccato, molte aziende come questa si perdono spesso “in un bicchier d’acqua”.
Immy
Aveda has such great products! But both the website and general running of the company is poor. Also sadly the Aveda plus program has deteriorated. Having been a customer for 30 years their tier levels were great. Now poor. If one does not use the shampoos they have in tiers then hopeless. Better to make it tailored to the customers purchases. Tier 7 is a back and face exfoliation. Who just has a face exfoliation? Not followed by a facial! So much room to capture a bigger market with all the above massively improving. Birthday gift that has to be rung up for and then go to salon to collect it? Why not just send the gift out with an order whilst the birthday code lasts 2months. Aveda have taken away the perks from the clients.
Linda C.
I have placed an online order 4 times over the past 4 weeks. Each time it’s says I will be receiving a confirmation. I never do. I go back into my account and the same order is in my basket again! Tomorrow I will have to go through my online banking to see if I’ve been charged four times! This isn’t the first time I sat and waited for an order that never came and never went through. I have been an Aveda customer since the 80’s and actually owned and operated an Aveda Salon for 26 years. THIS is NOT the Aveda that I loved for over 40 years! What the heck is happening?!?
Virginia G.
I have used Aveda for years until they stopped making color conserve. When it returned, I ordered $140 worth of the new color conserve products. I have NEVER been so disappointed in a product as I have been with these “new” color conserve products! It’s like shampooing your hair with mayonnaise! It made my hair greasy and dull! I had to buy different shampoo to get the gunk out of my hair! TERRIBLE a product!
TaraO
So disappointed with Aveda. Been with them religiously since the 1990s, to the point where I have (had) over 60000 reward points. I had been saving them to get to the 50000 reward of the spa in Antigua, only to find a few years ago they’ve done away with that. Decided to use it this year for the flagship spa in London, only to find that package is downgraded a lot as well. Then decided to take a friend to the downgraded spa day, only to find that they deleted my rewards account and all my points recently because I hadn’t used it in a year - which isn’t true. My salon was Aveda until very recently, when they switched to a new brand because Aveda kept increasing their prices, and they always put my colour and botanical treatments on my Aveda card. I haven’t bought product in a while as I stockpiled the old Colour Conserve when they changed the formula, but to just delete the account without the courtesy of an email is appalling (there is a notice on the website, but that isn’t good enough). I called this morning, and they’re going to look into reinstating, which is good, BUT this should never have happened. The old Aveda was so focused on great products and a positive customer experience; this new iteration seems to be focused on cutting costs with products and rewards. So sad to see the deterioration such a great brand.
Brenda
I used Aveda products, and salon for a couple of years. My hair became lifeless, and much thinner. It has taken me months and different products to finally get it back in decent shape. I wanted to like the products, but they aren’t for me or my hair. 2023-2024
