AvailReviews of avail.com

By May, finally got it straightened out. The service is now set up and is working as a way to pay rent. My original review gave 2 stars because getting setup was so awful, and the lack of technical support was equally awful. So now I have added a star. With a little bit of good website design, this could be fixed. I would recommend to Avail to do a little user testing of the website and have a word with the designers. Original review: This might end up being a useful service, but the onboarding has been very time consuming and frustrating. The website does not work with any browser except Chrome, as far as I can tell - which I don't normally have loaded on my computer. The "Help" chat bot could not interpret simple questions. On the initial screens, there is no phone number you can call for help. The chat bot will give you an email. (Later, once you have a login, you will find it deeply buried in the website) When trying to connect a bank - I tried 3 different banks - none could not be used on their service. Neither the website nor the chat bot tells you THERE IS ANOTHER WAY (linking with account numbers). I have wasted a lot of time trying to set this up, and so far it's not finished. If it works out in the end, I will give more stars.

I have 34 rental units. Most are hip apartments in renovated historic structures. I have started using Avail as most of my residents do not have check books and want to pay the rent electronically. Unfortunately the site is clunky and feels like it is a work in progress. Nothing like using Amazon. I recently struggled tor two days to update my tax information. I suspect that a good portion of the problem was the interface with the IRS system. I have hope that I will get better at using the site over time and Avail will revise their system so it works better.