Shirl C.
Unsuccessful leads and poor communication
I’ve been using for them-over 6-months and have had no success. The leads go nowhere and the applicants don’t seem to comprehend the pre-qualification process. Which leads me to believe they are not applicants at all. Just fake responses coming from them. I’ve emailed their support team multiple times butc get the same response each time. I was guessing at first they were sending all the good leads to agents, but after reading the reviews it seems agents are not fond of them either. I’m a private landlord with just a few rentals that my husband manages. It shouldn’t be that difficult to find tenants. Zillow has found several tenants in the past. However, they aren’t doing so well, lately. The property’s are within the range for rent in that area, and are clean and units are in good condition. The properties were under several management companies over the past 30 years and we recently stopped using them a couple of years ago. We had used several in the area but they were not pushing them as they were others. We noticed businesses with more properties were getting rented much faster. Also, the management companies would allow people access to our properties by providing a key once they gave $40 and provided their drivers license. I’m sorry, but that’s not good enough for us and it’s not safe to give out keys like that to anyone, nowadays. I didn’t appreciate that way of handling the process and refused to use anyone who treated my property with such disrespect. This day and time there are scammers who will gravitate towards this type of leniency. I would advise against this practice. I spent many years in loan processing/credit and collections management and seen how properties had been destroyed by those who were angry with the process required. Not to mention, other issues that can go wrong. Renting your property through a management company takes away most of your rights as a homeowner and leaves you vulnerable and them blameless. Trust me we would rather use a reputable company. My husband does not want to manage them. Unfortunately, just not able to trust any of them in that area after what we went through. Not until they change their practices! From my experience, if you do choose to use a management company, Read the contracts completely and make sure you understand it well. Seek out the advice of a real estate attorney if you don’t. Has anyone ever reported the platform?
Response from AvailMay 7, 2025
Hi Shirl, Thank you for taking the time to share your experience. We sincerely appreciate your detailed feedback. We understand how frustrating it can be when expectations aren’t met, especially after investing time and effort over several months. It’s clear you’ve taken a thoughtful and cautious approach to managing your properties, and your concerns about safety, applicant quality, and transparency in the process are completely valid. We apologize that the leads you received didn’t meet your expectations and that your support experience left you feeling unheard. That’s not the level of service we strive for. Your insight, particularly as someone with a background in loan processing and credit management, is valuable and highlights important areas for improvement. If you’re open to it, we’d appreciate the opportunity to investigate your case further and see if there’s anything else we can do to address your concerns directly. You deserve a platform that supports your goals and treats your property with the care it deserves. We hope you decide to stick around and see what Avail becomes. In the meantime, please don't hesitate to contact us directly with any questions about this or anything else. We can be reached at [email protected] or (312)-292-9347. Thank you!