AvailReviews of avail.com

Response from AvailMar 11, 2025

Hi Vena, Thanks for reaching out! Avail is an online platform that helps independent landlords advertise properties for rent, screen tenants, sign leases, collect rent, and track maintenance requests. Our platform helps landlords: - Find tenant leads to fill vacancies by helping you create an online listing and publishing it to several top rental sites - Screen prospective tenants with a comprehensive rental application including credit reports, nationwide criminal background checks, and eviction histories - Send and digitally sign state-specific leases - Collect rent by allowing your tenants to pay online and have funds deposited directly to your bank account - Manage maintenance concerns with tenant-submitted tickets We can be reached at 312-292-9347 or [email protected]. Please stay in touch with any questions along the way!

Response from AvailMar 11, 2025

Hi Vonda, Thanks for sharing your thoughts! A smooth experience is what we aim for, so if the site isn’t hitting the mark, we want to fix that. If there’s anything specific that’s making it frustrating to use, we’d love to hear it—your feedback helps us improve. Let us know what’s making things difficult, and we’ll do our best to make it better!

Response from AvailMar 6, 2025

Hi Justin, Thanks for sharing your experience with Avail! We’re glad to hear the platform has been helpful, and we appreciate your feedback on where we can improve. We understand the importance of continuous growth and have some exciting partnerships and developments coming soon. Your input is invaluable in shaping the future of Avail, so if there are specific features you’d like to see, we’d love to hear from you. Regarding partial payments, we understand why the ability to disable them would be useful for many of our landlords. Currently, the feature is designed to offer flexibility—whether that’s tenants paying in multiple installments, using different payment methods, or landlords collecting from multiple tenants on the same lease. While this isn’t something we support at the moment, we’ve shared this feedback with our product team for future consideration. In the meantime, if there’s something we can do to make your experience even better, our team is here to help!

Response from AvailMar 6, 2025

Hi Jordan, We completely understand how frustrating it can be to have your payment withdrawn earlier than scheduled. It's frustrating for us too, especially when we have systems and processes in place to prevent this very thing from happening. Payments begin processing at 2 pm CST on the business day prior to your scheduled withdrawal date. This is when we send your bank the instructions for the withdrawal, which specify the exact date that the funds should be pulled from your account, based on the withdrawal date you selected.  Unfortunately, banks don’t always follow these instructions as closely as we’d like, and we don’t have visibility into why this happens. We can only assume it's the result of an internal process on the bank's end. When a payment is scheduled late in the week, the bank may initiate an early withdrawal to avoid potential delays. Ultimately, this decision is made by the bank, not Avail. All banks have their own processes and policies in place, so if you're finding that withdrawals are regularly occurring before your scheduled withdrawal date, our best advice is to reach back out to your bank for further clarification. If the representative you speak with isn't well-versed in their processes, we recommend asking to speak with a supervisor who can go into greater detail.  We hope this helps to clarify, but please don't hesitate to reach back out if we can be of any further assistance with this or anything else. Thank you for using Avail!

Response from AvailFeb 27, 2025

Hi Jody, We’re pleased to hear that our app and support team are working well for you! We understand that setting up leases and payment schedules can sometimes be tricky, and we’re always looking for ways to make this process clearer. In the meantime, we’re happy to walk you through it or make any adjustments needed—just reach out, and we’ll make sure everything is set up the way you need it!

Response from AvailFeb 26, 2025

Hi Hunter, Thanks for reaching out! We definitely understand the convenience and value that we would be able to provide through a mobile app. We're sorry that this isn't currently a feature that Avail offers. The Avail platform is designed mobile-first so that it's optimized for use on web browsers through your phone. That said, we hear you and know there's always room to improve. We'll certainly pass the suggestion on to our design team for consideration. We thrive on customer feedback and appreciate you taking the time to share this with us. Please stay in touch with any other feature requests or suggestions you have along the way!

Response from AvailFeb 25, 2025

Thank you so much for your kind words! We're thrilled to hear you've had a positive experience with Avail. We really appreciate your feedback and are grateful for the opportunity to help. Please don't hesitate to reach out if there's anything we can do to make your experience even better.

Response from AvailFeb 25, 2025

Hi Dixie, thank you for your honest feedback and for being a loyal customer for 3 years! We're glad to hear our support team has been helpful. We understand that some parts of the platform can be tricky, and we're working to improve the experience. If you ever run into issues with back pay or anything else, please don't hesitate to reach out. Our care team is happy to help!