AvailReviews of avail.com

Response from AvailNov 6, 2025

Hi Xavier, We’re sorry to hear about your experience navigating the Avail site. Our goal is to make property management simple and intuitive, and we regret that this wasn’t the case. Our support team is always available to guide you through the platform, share navigation tips, and help you get the most out of your account. We’re also expanding our Customer Care team to reduce wait times and improve overall response speed. Your feedback is being shared with our product team to help inform future updates. We have some significant improvements coming to fruition soon, and we hope you decide to stick around and see what Avail becomes. While it's preferred not to need support, our Customer Care team will continue to be here to help with any issues that you or your tenants have along the way.

Response from AvailOct 22, 2025

Hi Jermaine, Thank you for sharing your feedback. Our goal is to make the application process as easy and transparent as possible, and we’re sorry to hear your experience didn’t meet expectations or result in securing the property you applied for. While Avail doesn’t manage any properties directly, you can continue your search on Realtor.com, where you’ll find available rentals in your area and can filter results based on your needs. Additionally, you can share your completed Avail application and screening reports with other potential landlords to save time during your search. Avail also offers Credit Building and other helpful tenant features. To learn more, please visit: www.avail.co/tenants/features If you have any questions or need help sharing your application, please don't hesitate to stay in touch. Our team is here Monday through Friday from 8:00 a.m. to 6:30 p.m. CST at (312) 292-9347 or [email protected]. We hope to hear from you soon!

Response from AvailOct 8, 2025

Hey Jeffery, Thank you for letting us know about your experience. We completely understand your concern about the information requested when posting a listing. At Avail, keeping our community safe and creating trustworthy rental experiences are really important to us. That’s why all users, both landlords and tenants, go through an identity verification process. For landlords, this step is prompted when publishing a listing to help confirm authenticity and vet potential renters, preventing fraudulent activity on both sides. We know it can feel like an extra step, but it’s one that helps make sure everyone using Avail can rent and list with confidence. Thank you again, for taking the time to share your feedback!

Response from AvailSep 24, 2025

Hey Bryan, Thank you for sharing your experience with us. We understand how important it is to receive a steady flow of inquiries, and we’re sorry to hear that you’ve only received two so far. The number of leads can depend on several factors, such as market demand in your area, listing details, and seasonality. Our team would be happy to review your listing with you and provide suggestions that may help increase visibility and attract more prospective tenants. Please don’t hesitate to reach out so we can work together to improve your results. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and email support is available at [email protected]. We truly appreciate your feedback, as it helps us continue refining our platform to better serve the Avail community.

Response from AvailSep 22, 2025

Hi William, We’re truly sorry to hear about the frustration you’ve experienced, and completely understand how upsetting it must feel to be left waiting for a response. Please know that we value every user and your messages are important to us. We’d love the chance to make this right—please reach out to us directly, Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and our team will work with you to resolve any issues.

Response from AvailJul 31, 2025

Hey Arlene, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and completely understand how frustrating and concerning it can be to pay a fee and not receive the follow-up you expected. Delays in communication or unexpected issues like a current occupant still being on-site can understandably raise concerns. Our team is here to help and would appreciate the opportunity to look into this further for you. Please don’t hesitate to reach out directly so we can investigate and work toward a resolution. We are here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, or email support is available at [email protected]. Your feedback is incredibly important to us, and we remain committed to making the rental experience better, safer, and more reliable for everyone

Response from AvailJul 24, 2025

Hi Jillian, Thank you so much for sharing your thoughts. We hear you, and while we aim to provide value through convenience and support, we understand that pricing can be a concern. If there’s anything specific you didn’t like or feel could be improved, we’d really appreciate hearing more. We're always looking for ways to make renting feel more worthwhile. Thank you!

Response from AvailJul 18, 2025

Hi TF, Thank you for sharing your honest feedback. We understand your concerns about privacy and the importance of protecting sensitive information. At Avail, when publishing a listing, requesting details like SSN and DOB is part of our commitment to maintaining secure and reliable listings. This step helps ensure the safety and trustworthiness of the Avail platform for all users. We follow strict protocols to keep your information secure and are always here to guide you through each step to make the process as smooth as possible. We appreciate that other platforms may have different approaches, and we respect your choice to use the services that work best for you. Your input helps us reflect on how we can continue to balance privacy with security, and we’re here if you ever want to discuss ways Avail might support your rental process in the future.