AvailReviews of avail.com

Response from AvailMar 12, 2026

Hi Marc, Thank you for sharing your feedback. We truly value the long-term relationship we’ve had with you, and it’s disappointing to hear that our recent support experience didn't meet the high standards we strive for. We want to personally let you know that we have reached out to you directly via email to address your concerns regarding the wait times and your account billing. We are currently in a significant growth phase, hiring and training new team members to ensure our "Priority Support" lives up to its name and that our response times return to the level our landlords deserve. We look forward to continuing our conversation via email to make sure everything is resolved

Response from AvailJan 29, 2026

Hi Sue, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the frustration you’ve experienced with the listing process. To provide more context, at Avail, we take the security of our platform very seriously. To ensure the best experience for our users, our team thoroughly investigates and verifies all listings to minimize risk. We want all parties involved to feel safe when using our platform. We are sorry if this was not explained. If you have any other questions, please don't hesitate to reach out to us!

Response from AvailOct 7, 2025

Hey Chris, Thank you for sharing such detailed feedback. We’re glad to hear Avail has been helpful for posting listings, but we’re truly sorry for the frustration caused by the session timeouts and collaboration challenges you’ve experienced. We completely understand how disruptive it can be to lose progress, especially when working with others on the same property. I’ve shared your comments with our development team so they can review session timing and look for ways to make editing and collaboration smoother. Feedback like yours helps us focus on improvements that make Avail easier and more reliable for every landlord. Thank you again for taking the time to share your experience and help us make Avail better.

Response from AvailOct 2, 2025

Hi Marc, Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate you highlighting these important end-user experience points, and we completely agree that property management software should simplify processes for both landlords and applicants. You’ve touched on a key area for improvement: the applicant dashboard. The good news is we’re actively prioritizing updates to introduce more detailed application statuses, providing a clearer picture of where potential tenants are in the process, including updates on requested screening reports (pending, incomplete, completed). This is a top focus for our product team. We understand that mandatory account creation can feel frustrating. The purpose of requiring an account is to create a reusable Applicant Renter Profile, helping applicants avoid re-entering personal and historical application details for future properties. Once an applicant has applied to one property or completed their Renter Profile, they can easily share their completed application and screening reports with other landlords—even those not using Avail. We recognize that having to re-login to share a report they’ve already paid for can feel cumbersome, and we are actively working to streamline this process while making the initial sign-up flow more intuitive and user-friendly. Your feedback is invaluable, as it reinforces that our work on the landlord side must be matched by an effortless, transparent, and respectful experience for tenants. Thank you again for helping us get this right. We are dedicated to making Avail the best platform for everyone involved in the rental process.

Response from AvailSep 22, 2025

Hi Elaine, Thank you for sharing your experience with us. We completely understand how frustrating delays in the review process can feel, especially when managing a property involves more than one person. Our review process is in place to help protect both landlords and tenants, but we recognize that the timing can sometimes create challenges. We truly apologize for any inconvenience this caused, and for the advice to restart the publishing process, which unfortunately wasn’t the right direction. We’re actively exploring ways to make this step smoother and faster for our users. Your feedback helps us identify where improvements are most needed, and we’re grateful you took the time to share it with us.

Response from AvailAug 25, 2025

Hi Denise, Thank you for sharing your experience. We’re sorry to hear you’ve been having trouble accessing your listing and inquiries—it can definitely be frustrating when things don’t appear as expected. Often, these issues can be resolved quickly with a little guidance on navigating the site and ensuring your listing is fully published. We’re happy to guide you through this process and make sure everything is visible and working properly. Please reach out to our support team at 312-292-9347, Monday through Friday from 8 a.m. to 6:30 p.m. CST. We’d love to get you back on track as quickly as possible!

Response from AvailAug 19, 2025

Hey Kellie, Thank you for sharing this thoughtful feedback. We completely understand where you’re coming from, and we recognize the need for more flexibility with applications. At the moment, our platform is designed to require applications to be completed before the landlord can view them. It's set up this way to prioritize consistency, fairness, and accuracy for both landlords and renters. We’ll share this with our product team so they can explore ways to make the process more adaptable without losing the protections in place. In the meantime, if you’d like, our support team can walk you through potential workarounds that might make things a bit easier as you review applicants. We truly appreciate your input—it’s landlords like you who help us evolve and ensure the platform works better for everyone!

Response from AvailJul 11, 2025

Hi M. Jean, Thanks for the feedback! You bring up a great point—previous addresses can add valuable context when evaluating a tenant’s history, and we completely understand how useful that insight can be. The screening reports we provide come directly from TransUnion, so if you're not seeing 2–3 past addresses, there could be a variety of reasons. It could simply mean the applicant hasn’t lived at that many places yet. That said, we agree that having a more complete picture is ideal, and we’re always looking for ways to improve. Your input helps guide those efforts, and we truly appreciate you taking the time to share it!