Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Avail (avail.com) has 412 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
avail.com
Website
avail.com
Category
Real Estate
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Is it easy to use but didn’t get any tenant leads from it, which is what we wanted. Same listing on Zillow generated lots of leads.
Response from AvailMay 20, 2026
Hi David,
Thank you for taking the time to share your feedback. We’re glad to hear that you found Avail easy to use, but we are genuinely sorry that it didn’t deliver the tenant leads you were looking for this time around.
While Avail syndicates to a large network of top platforms (including Realtor.com, Zumper, and Apartment List), we know how frustrating it is when a listing doesn't get the traction you expect—especially when you see success elsewhere. Lead volume can sometimes vary heavily by local market, but we want to make sure your listing is performing at its absolute best.
If you're open to it, please reach out to our support team. We would love to personally review your listing, check its syndication status, and help you optimize it to maximize your visibility. We're here to help you succeed!
KA
Kiley A.
Where is customer support??
We can’t get through to anyone at Avail. We’ve tried calling and sitting on hold for hours, requesting a call back, submitting a support request, and emailing them. We were landlords with them and can’t access our tax documents.
Response from AvailApr 10, 2026
Hello Kiley,
Thank you for taking the time to share your experience with us. We are incredibly sorry for the frustration. Sitting on hold for hours is unacceptable, especially when you’re trying to handle important tax documents. We clearly dropped the ball here.
We have reached out by phone and responded by email with additional details and hopefully a solution to your specific issue.
We hear your feedback loud and clear regarding our wait times and better support for our landlords. We are currently making efforts to increase the support staff to better serve our customers.
Please let us know if you have any other questions or concerns. Happy to help where we can!
RE
Ryan E.
TOTAL WASTE - Do not use
I paid for a subscription that produced no results. I asked for a refund and they said those are not given. That's a sign there that they are used to getting complaints. This is a waste of time and money. Don't use them!
Response from AvailMar 25, 2026
Hi Ryan,
Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our Promoted Listings feature didn't meet your expectations. I can certainly understand how frustrating it is to invest in your rental business and not see the immediate results you were hoping for.
To provide some clarity, our Promoted Listings feature is designed to give your property premium, "top-of-page" placement on several of our partner sites. This significantly boosts your listing's visibility to potential renters in your area. However, while better placement increases the opportunity for more leads, it doesn't guarantee a specific number of inquiries, as interest often depends on local market trends, seasonality, and property specifics.
While I understand you’ve already chosen to close your account, we still value your feedback as it helps us improve how we communicate our services. Although we cannot offer a refund for the promotion period that has passed, we would have loved the opportunity to review your listing with you to help optimize its performance during your time with us. We wish you the very best of luck with your future leasing and property management.
SW
Sara W.
So was interested in a house for rent…
So was interested in a house for rent but when I checked the address completely different house... BEWARE
Response from AvailMar 20, 2026
Hi Sara,
Thank you for bringing this to our attention. We are deeply concerned to hear about the discrepancy you found regarding a property being listed through Avail.
Please know that we take all reports of fraudulent activity or misleading listings very seriously. Maintaining the integrity of our platform and the safety of our users is our highest priority, and we have zero tolerance for deceptive practices.
We would like to investigate this specific listing immediately to ensure no one else has a similar experience. Could you please contact our customer care team with the details of the property in question?
We are committed to making this right and would appreciate the opportunity to help address your specific situation.
NC
Nancy Claver W.
this property management company aligns with slumlords
this property management company has no standards for their owners. They do not monitor the illegal actions of landlords and serve no useful purpose except for the landlord to hide behind. According to the owner, they do not forward the messages however, the owner is zero integrity so who knows? I requested a copy of the contract and received no response. This is in regards to Dynamic Synergistic Solutions and specifically the property located at 27272 6th Ave., Gill, Co. Aligning this company with a slumlord makes your company guilty by association. The owner blamed Avail for her lack of response to the illegal conditions.
Response from AvailFeb 12, 2026
Hi Nancy,
Thank you for sharing your concerns. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.
We want to clarify that Avail is a software platform that landlords use to manage their properties — we do not manage properties directly or oversee landlord conduct. Regarding the lease, we’re only able to provide access to documents that have been fully finalized. In this case, the lease in question has not been signed by the landlord, which is why neither party has access to it through our system. For the same reason, certain features, such as maintenance requests, would not be available without an active, finalized lease.
We encourage you to continue working directly with the property owner to obtain the documentation you’re requesting. If there’s anything related to platform access we can help clarify, our support team is always available.
TB
tb
Landlords be aware - fraud scheme on avail
Landlords, Be Aware.
There is a serious fraud scheme going on the Avail platform where a former tenant can dispute a legitimate payment after moving out and Avail immediately pulls the money from your account with no notification, no verification and no request for documentation.
If a tenant can simply click dispute and Avail automatically drains the landlord’s account, this platform is a major liability. It provides ZERO protection for landlords and hands all the leverage to dishonest tenants.
Avail is not a safe system.
If you value your money, do NOT trust Avail with rent payments, you can lose funds instantly without any due process.
—————
Update:
After posting this review, Avail responded with a generic explanation about their ‘process’ I need to make this very clear, their reply is not accurate in, in fact it’s misleading.
For starters, Avail did not notify me of anything, either being a dispute, or a temporary hold, totally nothing. The money was simply pulled from my account with zero communication. If there is supposedly a ‘process’ landlords are not included in it. No email, no warning, no request for documents.
Your customer support also admitted that the billing department cannot be contacted directly and that there is no timeline at all for a response, it can be weeks or months, no one knows. That means landlords are stuck waiting for weeks while their money is taken. I saw another landlord’s 3months of rent was taken for the months that are in the middle of the lease. That is not a fair or transparent process.
If what you claim were true, the landlord would at least get a notification saying, ‘A dispute was filed, we are temporarily holding funds pending review’ But nothing like that happened. The money was just removed.
This situation is unacceptable and this will be reported to the respective authorities. Avail needs to stop pretending that landlords are protected here. We are not. The platform leaves landlords in the dark. That is the reality, it’s totally a fraud.
Response from AvailJan 29, 2026
Hi,
Thank you for sharing your concerns — we understand how alarming and upsetting a disputed payment can feel, especially when you’ve acted in good faith as a landlord. We want to clarify that Avail does not remove funds arbitrarily or without process. When a tenant files a payment dispute, it is handled through the banking network’s ACH dispute process, which requires Avail to temporarily debit the funds while the dispute is formally reviewed by the banks involved.
This process is not a determination of fault, and it does not mean the tenant automatically “wins.” Landlords are given the opportunity to provide documentation and context, and the outcome is ultimately decided by the financial institutions governing ACH transactions—not unilaterally by Avail.
We recognize that this experience can feel sudden and unfair, and we agree that clearer communication and guidance during disputes is critical. Your feedback is important and helps us continue improving how we support landlords through these situations. We strongly encourage you to contact our support team directly so we can review your specific case and ensure you’re informed at every step.
We appreciate you taking the time to raise this and are committed to supporting both landlords and tenants in a fair, compliant, and transparent way.
JS
Jack S.
I called Avail to update my phone # as…
I called Avail to update my phone # as I purchased a new phone. The young lady that took my call said everything was good to go for me to get a verification code so I could access my profile which did not happen. So I called back and spoke with Anthony he then told me it would take 24 hours to get the issue resolved on their end. I waited 3 days and still cannot get the verifacation code. I called this morning and Anthony answered after I was on hold for 29 minutes and then rudely hung up on me after I gave him my name. In all todayI have been on hold for 90 minutes without anyone taking my call. Their help page says that they answer the phone in 3 minutes or less. I am trying to schedule a rent payment.Additionaly I was still on hold for another 45 minutes !
Response from AvailJan 8, 2026
Hi Jack,
Thank you for sharing your experience. We sincerely apologize for the frustration and time spent trying to update your phone number and access your account. Long hold times, delayed resolution, and being disconnected from a call are not acceptable, and we understand how stressful this was—especially while trying to schedule a rent payment.
This experience does not reflect our service standards, and we appreciate you bringing it to our attention. We are currently in the process of growing our time to decrease those wait times.
We have followed up with detailed instructions via email in an attempt to help with a solution if your issue persists. We can confirm that wait times are currently stable, so if you have any questions, please don't hesitate to reach out to us at 312-292-9347 or at [email protected].
LL
Leland L.
Garbage software
Slower than molasses, glitches constantly, pages can hardly load, and good luck trying to upload pictures.
Response from AvailJan 8, 2026
Hi Leland,
Thank you for sharing your feedback. We’re sorry for the time and frustration caused by slow performance, glitches, and difficulty uploading photos. We understand how disruptive this is when you’re trying to meet deadlines, and this experience is not what we aim to provide with Avail.
We appreciate you taking the time to let us know and will share this feedback with our team as we continue working to improve performance and reliability. Please don't hesitate to share any additional feedback on how we can improve. Your insights will be shared directly with our development team for future enhancements.
For immediate assistance, please contact us at avail.co/contact.
