AutoZoneReviews of autozone.com

I ordered a part through AutoZone’s website and selected same-day delivery because the website showed the part was available for delivery. Nowhere during the ordering process was it made clear to me that the part would be handed off to a third-party delivery service. After placing the order and paying for the part, I received a text message from a random out-of-state number from the delivery driver stating that they were not going to deliver my part because they weren’t going to make enough money on the delivery. They were essentially holding my paid-for part until they could get more money from me. That is completely unacceptable. If AutoZone is going to use third-party delivery services, AutoZone needs to take responsibility for the experience its customers receive. Customers should not have to deal with a delivery driver demanding additional money after an order has already been paid for. I contacted AutoZone immediately because I was obviously upset. I spoke with a manager who identified himself as Phoenix. While I understand that the manager may not have control over what happens once a third-party driver has the package, his handling of the situation was extremely disappointing. He was rude, repeatedly interrupted me, and would not allow me to explain what had happened. At one point, he told me that he needed to finish what he was saying instead of allowing me to finish explaining the situation. There are ways to de-escalate an angry customer, and this was not one of them. I understand that AutoZone may not directly employ the delivery driver, but that does not change the fact that I placed the order through AutoZone, paid AutoZone, and expected AutoZone to provide the service I purchased. There are enough scams and questionable delivery practices going on already. Customers should not have to worry about their paid-for parts being held by a third-party driver demanding additional money. This entire experience was unacceptable, from the lack of transparency about the third-party delivery to the driver refusing to deliver my order and then the poor customer service I received when I contacted AutoZone. AutoZone needs to take a serious look at how these third-party deliveries are being handled. I will be very hesitant to use AutoZone’s delivery service again.

Hoy acudí a la sucursal de avenida Hidalgo en San Juan del Río, QRO. Para comprar una batería para mí auto. El joven que atendía el área para talleres a quien solicite la compra de la batería parecía decidido a no atenderme. Con poca cortesía me dijo que no había quien la instalará, al insistirle me contestó que si la batería era de cierto tipo no podría hacerlo pues es muy complicado, de mala gana salió a ver mí auto y se reuso a instalarla. No pienso regresar a comprar nada

I went to Auto Zone in Bemidji for power steering fluid, and my car wouldn’t start. David and Jay were very helpful and courteous. I highly recommend going to Auto Zone bemidji MN for their great customer service. They went above and beyond to help me get my car started. I bought a new battery and they put it on for me. I kept telling them how much I appreciate their help. Thanks again David and Jay!! You guys are the best!!!

on september30th at about 530 pm we visited the location at store number6598, where me and my husband met David O. the employee that helped us, he really made our experience a great one, he was a true blessing, very professional and outgoing with a pleasant attitude, a real peoples person, this is what we need more of in this world. thank you

I purchased an alternator online, and paid for delivery. They never delivered the part, and have not refunded the money. They are literal thieves. They should be thrown in prison for life.

Absolutely insane customer service and service in general. Order breaks and rotors cause they had a buy rotors get brakes discount. My breaks cam, rotors didnt. After 4 days I reached out to support because I had received no update. First guy said they apparently didnt have them in stock so I wouldnt get them for another week or I could cancel the order and buy different ones. They have no rotors around that price range and I would loose the discount because I already got the pads. He abruptly ended the chat. Next guy said the same, I asked if they could simply replace them with rotors close to the same price range or give mr a discount so id pay what I originally paid. He said no but they could give me a 20% discount- THEY GIVE EVERYONE A 20% DISCOUNT FOR ORDERS OVER 100. When i was about to bring that up guess what?? He abruptly ended the chat- SURPRISE!!! So basically seems like they screwed me to get me to not get the discount they advertise and end up having to pay more to get rotors asap. They still have they rotors listed as in stock for delivery tomorrow. So they can scam somebody else. Absolutely disgusting they do something like this when its car parts knowing how important it is to fix a vehicle especially breaks. Now I gotta decide to drive an unsafe car for HOPEFULLY another week or try to find some way to get more money to buy rotors I can no l9nger get a discount for. Theres PLENTY of other autoparts stores- USE THEM.

Let me preface by saying this initially was NOT going to be a 5 star review! I had purchased a Duralast Gold battery in October of 2024. This battery had a 3 year warranty; well I had to jump start my vehicle several times recently, and it finally left me stranded to where I had to have AAA come and replace it (I was not in a position to get to AutoZone for them to replace it). When I brought the old battery back to the Mission Gorge location where I originally purchased it, the counterperson tested it and confirmed it was indeed 'dead' (well, yeah). I also told him that he was welcome to do a charging and draw test on my vehicle to prove it wasn't something in my vehicle draining or not charging it. They did not want to perform a test and the counterperson, who then got his manager, who then "supposedly" called the district mgr, said there was nothing they can do in offering any sort of refund, and that they could only replace the battery (which was of no use to me at this time since I already had a new battery from AAA). I took my battery and left. Fast forward to the next day, I contacted their corporate office, was told I would have a regional mgr contact me within 48 hours. Well, approx. only 2 hours later, I received a call from Victor, their district mgr, and upon explaining the situation, without any hesitation, asked me which store I wanted to return it to, and when, in order to receive a FULL REFUND. Now, that's how a business is supposed to operate. It sucked getting the runaround from a store mgr, but I was truly appreciative of Victor's quick response and resolution. Will gladly continue to do business with AutoZone (I actually purchase several pairs of wipers when I returned the battery, lol!)

Good store at Academy Rd.