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AutoStar Transport Express (autostartransport.com) has 291 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
autostartransport.com
Website
autostartransport.com
Category
Shipping & Logistics
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
AutoStar provided a great service to us after my wife and I drove down to Florida from Connecticut for vacation with friends. After a day or two her mom took a turn for the worse and took a plane back home. After driving back myself, I was in no place to fly back down to drive her car back up. They quoted us quick and fair. They are a group of drivers, so you have to wait for someone with a route to pick up the job. That being said, they picked up at the target date and dropped off at a very reasonable time without incident. We were told the name of who would be transporting and their contact info. Couldn’t have been a better service at a tough time for us. Comparable to flight, gas, food, & tolls. Well worth it!
Response from AutoStar Transport ExpressJan 8, 2025
Tony Salvini @ 786 228 5234: Hey Michael! Thank you for taking the time to leave us a review, it is a nice reflection of the effort and dedication that we put towards our work. If you ever need transportation services, please feel more than free to reach out and we will get it done for you. [email protected] / 888-802-8250 ext 4209 or 786 228 5234.
DB
david B.
Company delivered quickly and…
Company delivered quickly and efficiently. Driver was on-time, loaded quickly and left immediately. Vehicle arrived the following day in another state safely. I highly recommend this company.
Response from AutoStar Transport ExpressJan 8, 2025
Juan Acosta @ 786-228-5057: Hi David! Thank you for taking your time to share your experience. We are so glad to hear your transport experience was great. It is always great to hear positive feedback from our customers that all our efforts are both recognized and appreciated. My team and I always strive to provide the best service possible. Glad to help. And if you ever need us, feel free to call me. It's my pleasure to assist. I can be reached at (786) 228-5057 or (888) 802-8250 Ext. 2260 or via email [email protected]. Thanks!
NS
Nadiya S.
Great transportation company
Great transportation company. Easy to communicate. They choose professional owner operator with experience.
Would highly recommend
Response from AutoStar Transport ExpressDec 31, 2024
Sean Hancock @ 786 228 5243: Thank you, Nadiya, for the feedback. Much appreciated. I'm glad you were happy with our service. It was a pleasure to help with this move and we would be more than happy to assist you or anybody you know in the future. If you or any of your friends need to transport a vehicle please contact me at 786 228 5243 or 888 802 8250 ext 4219 or by email [email protected]. Thanks again!
TR
Tracey
The driver was awesome felt bad for…
The driver was awesome felt bad for him, had to deliver in pouring rain. Gave him an extra tip!
Response from AutoStar Transport ExpressDec 31, 2024
Frank Navas @ 786-228-5373: Thank you so much for the great review, Tracey! I’m very happy to hear that the transportation went smoothly and you are satisfied with the service. If you or any of your friends need to transport a vehicle please contact me at 888-802-8250 ext 2248, 786-228-5373 or by email [email protected]
MB
Megan B.
Beware- Company is a team of frauds!
Beware- Company is a team of frauds!
Scheduled 6 weeks in advance and confirmed multiple times our car would be picked up prior to scheduled day. No one arrived, impossible to get ahold of customer service. Now a week after scheduled date they claim they still can’t confirm a pick up time. They don’t have their own drivers and are incapable of scheduling
Response from AutoStar Transport ExpressDec 30, 2024
Thank you for sharing your feedback Megan. We sincerely apologize for the negative experience you had with our service. We strive to provide clear and transparent communication, and we are deeply sorry to hear that we fell short in your case. As per our Terms and Conditions, if we are unable to secure a carrier for a customer’s order, we promptly issue a refund for the deposit. In this instance, we regret that we could not meet your expectations or fulfill your order as planned, and a refund for your deposit has been processed accordingly. We understand your frustration with the delays and lack of consistent communication. Your concerns are valid, and we are taking this feedback seriously to review and improve our processes to ensure a better experience for our customers moving forward.
Thank you for bringing this to our attention. We value your feedback and apologize again for the inconvenience caused.
MF
Mark F.
This was a TOTAL nightmare
This was a TOTAL nightmare. I spoke with Daniel in April and got the low down on the process and go a quote and told rates may change by the time I needed the service and to call back in October. All was good and I booked Oct 24th for a shipment of my truck from Buffalo to California pick up was set for Dec 23rd 2024 and delivery for Jan1 2025. On Dec 20th I was told that the driver though NOT yet assigned would contact me on the 23rd with details of exact place and time of pickup. On the 23rd I called and was told a driver has not yet been assigned. I was told it might take several more days. On the 27th I was told a driver MIGHT be available for a Dec 30th pickup and a Jan 7th delivery. I have a flight booked to arrive on the Jan1st to meet my delivery, I had no mode of transport what was I supposed to do. I was told that they were sorry for the inconvenience. I had to scramble to arrange a rental for 3 month as my truck was no longer being shipped. I also had to arrange the shipping of the luggage and golf clubs that were going to be allowed to travel in my truck at a cost of $339.42. With no reaction from Daniel or anyone at Autostar I asked to speak to a manager and never heard form anyone just an email telling me my deposit would be refunded and order cancelled. At NO point in time through the process from initial conversation / quote through to Dec 234d was I told this was all based on the IF a driver could be found for my order. Daniel was very unprofessional he communication was terrible he RARELY replied to emails and only once returned a VM. Customer service just always apologized for the inconvenience and offered no solutions. This was my first time doing this and i would NEVER trust this company for any future needs
Try NEXUS Auto Transportation stay away from Auto Star Transport
Mark Flood
Response from AutoStar Transport ExpressDec 30, 2024
Thank you for taking the time to share your feedback, Mark. We deeply regret the frustration and inconvenience you experienced, and we sincerely apologize for not meeting your expectations. At AutoStar Transport, we aim to provide a seamless and transparent process, and it’s clear we fell short in your case. As per our Terms and Conditions, our services are contingent on securing a driver for each order. While we strive to confirm assignments promptly, delays can occur due to high demand, availability, or unforeseen challenges. We regret that this critical detail wasn’t adequately communicated to you from the start. We understand how stressful this situation was for you, especially with your travel plans and the need to make alternative arrangements. Please know that your experience has been shared with our management team, and we will use this feedback to improve our processes and customer service moving forward. We deeply regret losing your trust and hope you will accept our sincerest apologies. If there’s anything further we can do to address your concerns, please feel free to reach out.
SD
Stephen D.
The representative was polite and…
The representative was polite and working with him was easy. The driver contacted me multiple times to keep me updated on the progress. Once I approved the pickup, the driver was at the lot within 24 hours, and took less than 2 days to deliver. I have moved multiple vehicles around the country, and this was too easy. If you need a company, you need to call these guys. Finally, mile for mile cost was the lowest I've ever paid.
Response from AutoStar Transport ExpressDec 27, 2024
Sean Hancock @ 786 228 5243: Thank you, Stephen, for the feedback. Much appreciated. I'm glad you were happy with our service and we able to demonstrate our ability to transport non-running vehicles just as promptly and reliably as any other. It was a pleasure to help with this move and we would be more than happy to assist you or anybody you know in the future. If you or any of your friends need to transport a vehicle please contact me at 786 228 5243 or 888 802 8250 ext 4219 or by email [email protected]. Thanks again!
BN
Brent N.
Quick an easy to work with
This was the first time we've done this. Check with several company's an autostart answered all questions an give a good quote, The company picked up on time an delivered on time, He kept us in formed where he was everyday. Couldn't be happier with service!
Response from AutoStar Transport ExpressDec 23, 2024
Marie Cortelezzi @ 786-725-2243: Thank you so much for the great review Brent! I’m very happy to hear that the transportation went smoothly and you are satisfied with the service. We always make sure to work with reputable carriers to guarantee great service to our customers. If you or any of your friends need to transport a vehicle please contact me at 888-802-8250 ext 4215, 786-725-2243, or by email [email protected]
