Auto Rim ShopReviews of autorimshop.com

I ordered a rim on a Monday, Friday morning I emailed to check on tracking at 10:21am, received a response at the end of the business day telling me it was out of stock, my order would be cancelled and that it would take 5-7 days for a refund. Why did they even take my money if it wasn’t in stock? Why did they wait for me to reach out to them to inform me it was out of stock? It was too late to get another wheel from another company shipped out before the end of the week. This site strikes me as some sort of scam. I wouldn’t recommend doing business with them.

Purchased wheel in September. When it arrived I took it still in the box to discount tire as I bought a new set of tires and was replacing a cracked wheel. Upon opening box that wheel was cracked. Very obvious break in wheel. Called customer service was told they wouldn't send me another wheel until that one was returned and warehouse approved. Said I would if approved get a refund. I bought a wheel from Dodge and went on vacation.when I returned still no refund but I had received a box which I believe is a wheel but I haven't opened because I don't need it. Customer service is giving me the old standard run around so I have an unopened box which they say that's it, there's your refund. These people are crooks and I will never purchase anything again from them and telling everyone I can about this sorry outfit

The company send me a wrong product. After they received the return, they did not refund the payment. After 30 days they confirmed in writing to refund in the next 7 days. Since then they ghost me on the refund. The return is 9 weeks ago. I call this theft! Avoid them!!!!

BUYER BEWARE. Customer service is really bad. No one answers the phone or will call you back. Have waited over 48 hours for a UPS return label. Waiting on refund but I'll probably won't see it.

Please reconsider, when thinking about using this business to purchase a rim for your vehicle. I purchased a rim for a 2017 impala and received a different rim for my vehicle. I called to voice my concerns on 9/09/24 about my rim being to big for my vehicle. I was ensured that it was the correct rim, even after i read the information from the the box and the labels on the rim. Finally after being able to take time from my busy schedule. I took the rim to be fitted and to no surprise the tire didnt fit the rim and you guessed it, Wasn't the correct size for the car. I called and spoke to a representative by the name "John" and was told, there wasn't any thing that can be done to rectify this issue( i just wanted to swap the rim for the correct size). Please do you due diligence when seeking to purchase what you need read reviews and look for other outlets not just a decent price.

I made the mistake of not checking the reviews before I ordered. When I order I place my order then I realized I made a huge mistake trying to order when I immediately called them to see if I could get a refund. By the time I called and figured out that I needed to cancel online they claimed my order had already been processed so when I got the refund they charged me $40 for nothing. I called them to say hey please give my my money back they said that the rep was t able to approve my refund and that the upper management had to approve. Sad to say that it was an even bigger mistake because they ripped me off of $40. Anyway stay away from this company they are trash in every respect.

I ordered a full set of rims for my vw up in ohio while I was down in FL helping girl friend go through cancer treatment. Arrived back in OH two and a half months later and discovered that they don't come with center caps (they are larger 6 1/2 inch or so diameter) I cannot source any center caps and was told by the vw dealer that they are no longer in production. Simple solution switch the wheels out for a different center style however since they have a no return policy of 14 days they are unwilling to do anything. I am at a loss as to why they sell wheels that cannot be supported by other parts that are no longer available. I would never recommend this company

DO NOT BUY FROM THIS COMPANY. On June 11, 2024, I ordered my first Rim from this company that gave me a delivery date of June 17, 2024, via their free shipping this Rim was not delivered to me until late on June 19, 2024, via FedEx after countless calls trying to track my shipment. This past Sunday I needed to order a second Rim of which I did late Sunday night on June 23, 2024, and decided this time I would pay extra shipping to ensure I'd receive my Rim sooner. So I paid this company $89.45 for UPS 2-Day Ground Shipping. Early Monday morning I called this company to speak with a Rep to ensure my order would be shipped via UPS 2-Day. The Rep pulled my order and ensured me that I'd have my order via UPS by no later than Wednesday, June 26, 2024. Well, it's Tuesday, June 25, 2024, and while checking my emails this morning, I noticed the company had sent the shipping details of my order. You're not going to believe after paying extra for shipping and calling to confirm my order that this company took my money and still shipped my Rim via their standard free shipping method. Now I've been on the phone for 1 hour and 12 minutes after being on hold for 48 mins, waiting for confirmation that they are going to refund me back my $89.45. I am so DISAPPOINTED with this Companies lack of Customer Service and Integrity to think they can take people's money and do as they please with it. No, I WANT MY MONEY BACK NOW! I don't care how long I have to hold. ABSOLUTLY POOR SERVICE!!! READ COMMENTS BEFORE YOU BUY ANYTHING FROM THEM.