AutoNationReviews of autonation.com

AutoNation claims: “All of our used vehicles undergo a rigorous inspection process and come with a vehicle history report, so you can rest assured that the vehicle is Worry-Free and ready for the open road ahead!” I purchased a so-called “Worry-Free” 2014 Ford F-150 from AutoNation Subaru of Scottsdale on May 23, 2025. Less than a month later, certified shops diagnosed catastrophic failures: suspension, turbochargers, coolant system, and overdue high-mileage service — totaling over $15,000 in needed repairs. Here’s the kicker: these problems had already been identified in a prior inspection before AutoNation performed their “rigorous inspection” and sold the truck. They didn’t disclose a thing. I contacted them on June 16 with full documentation and a reasonable request to resolve it privately. They acknowledged the report — and then ghosted me. No help. No follow-up. No accountability. Now, every drive is a game of truck roulette — waiting to see what fails next and hoping it doesn’t kill me or someone else. But hey, at least AutoNation made the sale.

I bought a used Kia on Tuesday July 22. I picked the car up on the Wednesday. The button on the drivers door fell off on Sunday. I reported it on Monday. I was told I was over the warranty by one day. Ms. Garcia the sales Manager talked to the parts Manager and they said they would split the cost and charge me $135 to fix it . I agreed and asked to get a call back as I'm going out of town so I could book an appointment. She assured me she would call back. After that nothing. I tried Ms Garcia numerous times the following day but she wouldn't answer or return my calls. I texted my sales person Roman twice asking that he please follow up , again nothing. I eventually talked to a senior saleperson named Frank who said he would sort it out, then nothing and again i was not able to get through. I called Autonation Customer Service who said they were very busy ( no kidding) and would get back to me in 5 business days. By the way I got a few messages from Autonation and my sale representative Roman saying they were there to help after my purchase. I was informed by the staff they are simply computer generated messages.

BEWARE!!! AutoNation Honda in Clearwater, Florida does NOT ask for your permission before running your credit! This team is very pushy. They completely ignored me when I told several times that I was not there to buy a vehicle that day. Not only did they run my credit without first asking for my permission or even notifying me that they were going to be running it anyway, it felt as though I was being pushed every step of the way. I kept getting railroaded into signing, waiting, signing and more waiting until eventually I had to leave. A couple of times, both the finance man and the sales man were speaking with me simultaneously, which personally I found to be intimidating. Some people might not have felt this way, but for a woman on her own, it was not pleasant at all. After being kept waiting for nearly 2 hours, eventually I had to leave, but the salesman had my keys. I texted him and he did not respond. After waiting another 8 minutes, I eventually got up to go and look for him. He called me later the following day to ask when I was going back in to finalize the purchase. I explained that I was not happy which launched him into a diatribe of justifications. There was simply no getting through to him at all. He felt that he had been doing his job, and he was only “trying to help me”. He totally disregarded my comments both at the dealership and again on the phone. I do NOT appreciate being treated that way by anyone! This style of salesmanship is just simply not suited to every customer who walks in through the door. It seems that a lack of customer service training along with high sales-driven goals might be the problem. By simply learning to LISTEN to a customer, one can gain more credibility. Because of this experience I will not be doing business with Autonation Honda and feel a strong obligation to warn others, especially women, about this approach. PS BTW, I visited a different Honda dealership yesterday and the experience was completely the exact opposite... no pressure whatsoever. Their salesman was able to provide me with numbers WITHOUT running my credit which is exactly what I had hoped for when I walked into your dealership on Thursday. I highly recommend Crown Honda instead where the salesmen are true gentlemen.

Lemon Law Complaint – Mercedes-Benz of Delray Beach / AutoNation / Sedgwick I leased a brand-new Mercedes from Mercedes-Benz of Delray Beach, Florida, in September 2023. Just three months later, on December 28, 2023, the car completely stopped working. Mercedes-Benz held the vehicle for over 90 days, unable to diagnose or fix the issue. Given the repeated failure to repair and the extended time out of service, I filed a Florida State Lemon Law claim. The vehicle was officially deemed a lemon. Mercedes-Benz and AutoNation referred my case to Sedgwick Insurance, their claims handler. Sedgwick has made every step of the process unnecessarily difficult. They falsely claimed I owed money for add-ons already incorporated into my lease payments and refused to reimburse me for the value of my trade-in, which I had used toward the lease. As a result, I had no choice but to hire a lawyer. It is now June 17, 2025 and this simple lemon law case remains unresolved. Meanwhile, I’ve made 23 lease payments, and the car, which has only 2,800 miles, sits unused in my driveway. This is a disgraceful abuse of the lemon law process. AutoNation and Sedgwick have demonstrated complete disregard for consumer rights, accountability, and fair dealing.

AutoNation Phoenix, 2625 W. Bell Road Phoenix AZ 85023 US This has to be the worst customer service I have ever had from a Dodge dealership. Mike called me & I told him the issue I had, so he said he would take care of it. He said it would be like $35.00, so I told him to put that price down so when I get there you won't say it's going to be $200 or more. Guess what, Mike didn't realize exactly what I was talking about. So, he came out & gave me some bullshit excuse that it's going to be $600 dollars now & that's giving me a $100 dollar an hour rate. So, this so-called tech told him 6 hrs. to do. THIS IS WHAT YOU CALL SCREWING OVER THE CUSTOMER. They lie & then they cheat you after they lie, if you don't know what you are doing QUIT & get another job. Mike told me he was trying to help (what a JOKE) LOST ME AS A CUSTOMER

Would not help with paint peeling by submitting photos which Ford Motor wanted. Would only submit photos with a warranty issue. So if you need service on a regular out of warranty car forget it.

m torres autonation laurel md offfed me $6000 for my 2017 tahoe 4x4 lowmile s ,kbb at 18k in good condition , theft of deception , thiery corp!

AutoNation Ford Katy. I was quoted $531.00 to install a passenger window switch in our 2016 Transit 150. This was after it had been in the shop 30 hours. I also had them do a spot inspection of tires, batteries, oil using a coupon they mailed me. I refused the installation and purchased the switch , a genuine Ford Motorcraft one, online from Rock Auto for $24 plus shipping and tax. It took me no less than 5 minutes to pop the old bad one out and replace it with this new one. It was a simple pop, plug, play. When I asked Ford why it cost so much they said they had to take the door apart. Really? After I wrote a bad review on GOOGLE they offered to send me $135 for the inspection I paid for if I would rewrite THE REVIEW and give them 5 stars.