AutoNationReviews of autonation.com

If there was a minus I would use that! After viewing my car FOR SALE they offered me $8600 - CARMAX had already offered $10,600 SIGHT UNSEEN. I shared the offer and they said they wld beat it. I then had an offer of $10,700 which when accepted was retracted via email! AUTO NATION that's REALLY bad business - GO CARMAX AND THANK YOU! BTW had had to block Auto Nation from sending me emails about cars i might want to purchase - NO I left the country and have now blocked them. STAY AWAY!

My husband reached out to confirm an out-the-door price before making the drive to Autonation Valencia Hyundai. He received a written text message quote of $63,000 for the white Hyundai Palisade Calligraphy. With this confirmation in hand, he made the trip expecting the dealership to honor the agreed price. Upon arrival, however, he was told that the price was actually $74,000. This represents a difference of more than $11,000 from the written quote provided by the salesperson Thili . This type of bait-and-switch practice is exactly the kind of experience that damages consumer trust and gives dealerships a bad reputation. the sales manager, Shumon Mazmuder's response was just say that he could not/would not honor the quote. At this time we are still waiting a response from the general manager on this issue.

This place will send you a 5% off promo code to gain your business if you left parts in the cart but didn't checkout. Needless to say the promo code did not work and no one will respond to my complaint on it. No trust in this place for lack of response.

Horrible! No response about a key to be honored at time of sale and nobody returned call and won’t respond. $600 and they lied about two keys at time of sale

I called them about a car I saw on another site. The person that I spoke said that it was still available & wanted me to make a appointment to see it. I said that I needed to visit another dealership first. When I got there they told me that they didn't have the car I was looking for. After checking for a long time, they found it (Hmm). The salesman, Ricky (I think) said that they couldn't find the key but I could "look at it". It was supposedly not ready. It needed to be inspected & painted. The whole time one of the managers pretended to be looking for the key. Ricky, asked if I wanted to look at anything else.? I chose another car & wouldn't you know it he couldn't find that one either!!! Don't waste your time at this dealership. They think it's funny to waste time & play bait n switch!!!!.

In December 2024, I paid $7,125.60 for a major engine timing repair on my Mustang at AutoNation Ford Sanford. I was told by the service advisor that the repair was a “definite solution” and came with a 24-month unlimited mileage warranty. Less than 7 months later, the same issue returned. I brought the car back in June 2025. The dealership acknowledged the timing components had failed again and began a warranty repair. During disassembly, they found crankshaft keyway damage, declared it “unrelated,” and quoted me $12,818.18 for a full engine replacement. So now, I’m out $7K for a repair that didn’t work — and being told to pay another $13K to fix what I thought was already fixed. The car is now undrivable and disassembled. This is unacceptable from a Ford-authorized service center. I have full documentation, and I’m now pursuing formal complaints with Ford, BBB Auto Line, and legal counsel. If you're considering getting engine work done here, think twice. You may end up paying thousands for a “repair” that leaves you worse off than before.

​ Randall Meidinger​ The dealership is flat out greedy, charging a $799 dealer handling fee. I asked if they would split it and they immediately said no. Most dealers no longer charge dealer handling, so an immediate no is just arrogant and greedy. On top of it, the vehicle i purchased needed $1,000 dollars plus in repairs and even though I informed them the same day, they said they would not do the repairs. My salesperson (Jeff F) also became sarcastic and just flat out uncaring about the fact he'd sold me this vehicle that needed repairs. So much for their wonderful 103 point vehicle inspection. I also pointed out that the interior was dirty in some spots and Jeff said "just wipe it off". Cleaning of the vehicle is supposed to be included in the outrageous dealer handling fee they charge. Poor experience, just like the last time I purchased from an AutoNation dealer. That was 8 years ago. You'd think they would have improved and become honest, but, apparently being crooks is what they will always do.

appears to be a scam ordered parts over the phone they sent me wrong part returned part back in original box just how they sent it to me. Large, black, large shield for fuel tank upon receipt. Claims part was not returned in original box with original packing material, which is a total lie. What a great scam this is you return the parts. They don't return any money. I'm wondering if they sent the wrong part on purpose to scam me since they have no intention of issuing refund, I will be pursuing legal action.