AutoNationReviews of autonation.com

I have been dealing with Auto Nation Ford in Arlington before they became auto nation ford. I purchased my last 4 trucks with them. I dont quite understand what has happened, but going forward I wouldn't trade a pair old boots with them. They're the biggest "con" people I have ever seen lately. You can't deal on a car on their lot, and they try to force you to accept what ever they want to offer you for your trade in. I have a 2018 Ford Lariat. The new Lariates with a 501A package, the same as mine, now runs around 60+. My truck used on their lots list for around 43+ with 30000 miles. They made me an offer as if I had walked in, being hit by a freight truck. "They are money hungry, you have to accept what ever they say if you want a truck from their lot. Simple, with that no hassle bargaining of theirs, go some where else. The experience there is like going over to TOTE ME NOTE. Can someone asnwer the question. WHAT HAS HAPPENED TO AUTO NATION FORD. The one in Arlington on I20 Arlington has really poor management. Please try auto nation in Fort Worth on Campus Drive, great place to shop.

piece of crap never answers the phone never go with them

Just took my car in for maintenance service including oil change and check on small section where loose rubber seal is on one of my car doors. Was told it would be a couple of hours when I made appointment. FIVE yes 5 hours later and I’m still sitting here. This happened to me one other time I took it in for service in the past. Thought it might be a one time thing. They have lost my business for both service and for buying a car here again. Came in at 9:30 and checked at almost 1:00 how much longer and was told they were just now working on it. Why tell me to come in at 9:30 if they aren’t going to work on it until over 3 hours later? No major repairs, just maintenance check. If I could give 0 stars I would.

Bad customer service . Don’t deal with Rob schwartz. He is very Condescending and does not return phone calls when waiting for the status of your car. He questioned us why we did not bring our car to them in the first place. He made us feel uncomfortable for bringing our car there for service because we had used another car repair in the past. He said that they’re not specialists and we are. When picking up my car they didn’t repair what we first brought our car in for and only part of it and repaired something else that was not supposed to be fixed and charged us for it. Not happy with this company.

I posted my 2011 Hyundai Sonata on Facebook marketplace. Shortly thereafter, I was contacted through messenger about the car. They asked if I was firm on the price. I said I'd be willing to negotiate. It was at this time that he said that he worked for autonation. He said he would send me a link to get an offer on my car. I went onto their site and filled out the info on the car. The Kelley Blue Book for this car is between 5100 and 7200 for private party and 3700 to 5000 for trade in in good condition. My car is at least good condition. They came to me with an offer of 3000. I told them this was ridiculous, as Carvana and Carmax had both offered well over 4000, and I had private offers of up to 5500 just from my marketplace post. They said that they didn't see how they could be off by that much. When you go on their site, though, and look up the same car with the same mileage, they are charging between 8 and 10 thousand. This company is the stereotypical used car salesman, charging too much and paying too little. Use extreme caution when dealing with them. They WILL try to rip you off.

Absolutely HORRIBLE Experience.. I worked with the salesperson/finance dept for 3 DAYS.. set a day and time to come in complete paperwork and was left setting for OVER an HOUR.. When finance finally got with us with the numbers were NOTHING of what we discussed and agreed upon.. Oh and then I was told the vehicle needed buffing and break pads which service would take care of next week and I needed to leave the vehicle. I asked why was this not completed days ago.. Oh they only service the vehicle ONCE the loan is COMPLETED... needless to say me and my husband LEFT the vehicle there.. I've dealt with CARMAX for over 15 years and maybe they have me spoiled with their prompt customer service but this was just a MESS! Why would you not completely service your vehicles before even putting them out for purchase. These people need to be put out of business.. HORRIBLE!!!!!!!!!!!!!!!!!!!!!and waste of my time.

They will mislead you and charge you too much for gap and warranty and then not follow up on cancellation requests, even when in writing, by phone nad email

This PLACE IS TRASH TRASH TRASH !!!!!!! I put 5K down and let me leave with the car and then called back the next day to say I need to return the car back or I need to have another co signer. So, I got a another co-signer and they called and said I was approved again , then 30 minutes later said , never mind , I need 7K down , I did everything they told me to do , was told 3X I was approved and they LIED !! I would not recommend this place they're a JOKE , they will ROB you blind