AutoNationReviews of autonation.com

Purchased a 2021 Lexus in Oct.2022 as of this date March 3 2023 and 3 temp tag renewals later I have not received a title and the current tag will expire shortly ( March 10th ) and they will no longer respond to me. I have sent several emails as of this writing to the Dealership BMW Bel Air of MD and Autonation Title Dept. and have not had any response.

DON'T BUY FROM AUTONATION! Horrible customer service. Didn't take care of me at all after days of waiting trying to get answers to the deal they alleged they made only to turn around and sell the car right out from under me and refusing to give me a written breakdown of the deal because they were hiding some kind of maintenance pkg within the monthly payments which is why none of the numbers they were telling me maid sense. By the time i caught on they sold the car. unacceptable customer service and didn't care at all about me as a customer

I bought a van, I had questions about the Van and wanted help with the DVD player and questions on a second I knew was supposed to be with it and they said they would help me and never did. Too busy wanting to make sale.

Auto nation Nissan In Memphis sent me an offer for my 2017 z06 corvette 13,500 miles on it. Extra clean with two tops The persons inspect the car said it was perfect. They wrote me a check for more than 500 dollars less. I had driven over a 100 miles with the guaranteed offer on my cell phone. Bottom line they lied and don’t trust the instant offer In my case very disappointed in them. I have a screen shot of their so-called instant offer.

Worst customer service ever. They don't know what is going on, 1.5 hours for an oil change because they still haven't changed my phone number in their system and just rude.

We went to buy our third car from them on 8th st in Miami the salesman said a lot of promises and we close the deal the manager came Dan said whatever the salesman said it’s not included like tinted windows or the lock on the wheels but we said ok because we been there like 3 hours and then the financial guy came and try to get more money from us this location the team is all lier stuff be careful guys go shop around

I would give them a 0 stars if I could. Bought a car nearly 4 months ago. I still do not have the title for this car and I have found a major defect that they concealed. This dealer is in San Antonio sold me a car with a defective title and have been stalling me for nearly 4 months. They did not have clear title when they sold me the car and to this day still cannot transfer the title to me because they have never legally owned the car. I have opened investigations with BBB, Texas DMV, and other agencies. No management person has ever taken the opportunity to discuss this on the phone. They keep insisting that the tile has been issued despite their own written communications to me to the contrary. I believe this is called 'car kiting' and I now have a car that I do not legally own, nor can I register with my DMV. Absolutely nothing in the way of customer service. Stay very clear of this franchise - what they do in one store they will do in all stores. Caveat Emptor.

I went into the dealership to hopefully purchase the white Altima. I was advised it was not ready to be shown. So he brought the impala and I advised the salesman that I needed a car that day. He stated the inspection had to be done and it should not take more than a day. I called the next day and she stated it was not ready and I Emphasized again that I needed a car because I travel for work. The salesman talked with a manager to see if I could get a loaner. The loaner was approved and when I picked it up I was advised it had been sitting, the battery was just charged. I completed my visits with the car running and went to Walmart cut the car off and it would not start. The salesman came to give a jump. I was given another loaner that was fine. It was time to sign paperwork I asked was my car ready. He stated no at that time. But when I got there the salesman advised I would be able to take my car but the 2 sensors had not arrived and I would have to bring car in. Until this day, I still do not have that repaired and I advised the salesman the oil was not changed, if it was I would not be at 4%. Since I was not given an answer about the oil change I had to pay for a oil change that was said to have been done on the inspection. I am still waiting to hear back from the salesman on the approval of a loaner from the manager. He stated that last Friday. I spoke with salesman yesterday 10/17 and it was the same thing. I am assuming my parts are there but now waiting on a loaner. I am behind frustrated...here it is 11/29 and was advised by Tony(sales Manager) on 10/27 he was expecting cars back. I went and no loaner, Tony then states come back in two weeks. on 11/10 I text Tony to see if my loaner was ready. Tony responded "no I don't have any loaners again after been told by him to bring my car back in two week. Then Tony states "I was doing the loaner as a courtesy. as of right now i dont have any loaners." So he states he did not know what was wrong with my car. After i had already advised him and he seen the inspection of repairs needed that was not done on 10/27 when i was at the dealership. When I went up there on 11/12 to see how long it will take to fix my car, he stated give them a week. I advised how am i to work without a loaner. i advised him that a rental car was high due to thanksgiving and why should i have to rent when you promised a loaner. i walked out on fire. i have still not heard from Tony and i was only given a tag for 2022 and my birthday is 12/14 and i have to get my tag renewed before or on my birthday. Jordan my sale person got his sale and has done nothing after. I should have never signed the paperwork until the car was fix.