AutoNationReviews of autonation.com

After waiting for Autonation Ford Scottsdale to fix my car for 16 days (yes they had my car for SIXTEEN days), they told me it was fixed and it wasn't. In fact, it broke down on the freeway. Tiffany, the service person, was nasty and never returns calls. She does not have the slightest understanding of auto repair or customer service. I left several messages for the manager, Keith. He NEVER called me back. Finally, he happened to answer his phone and he told me "if I didn't like how we fixed my car (they didn't fix it), take it somewhere else!" What a HORRIBLE place!

Purchased a 2017 Buick Envision from Autonation Dodge Ram Colorado Springs 3/1/23, I can’t even explain to you the headache I’ve had with this dealership. It is by Far the Worst Car experience I’ve ever had! Do not buy a car from this company. They lie, they don’t fix cars up to sell, they sell Unfixable Crap. After probably over 25 calls and emails to corporate, nobody has called me back. My car was dropped off 5/17 to be taken to an actual Buick dealership, well I called the 2 Buick dealerships in town finally track down my car, it’s 5/27, they haven’t even looked at my car. It was dropped to them after hours and they had no idea why or whose car it was. Meanwhile I have no loaner. This is sickening, I feel like such a shmuck. Anyway I’ll be there Monday morning to give ‘em hell, I don’t even want the vehicle anymore, just give me my money down back and buy back the pos. You guys need to be shut down!

Our experience with this dealership located in Orlando, FL was terrible. I could not be left alone to inspect the vehicle my best friend was Interested in purchasing. We could not even test drive it alone. We had to have a sales person with us for the test drive and he would not stay silent. I need silence in order to listen for any noises that could indicate an issue with the vehicle. Then they did ran his credit report over 10 times without permission to then deny himbfor being self employed. My advice, stay away from this place. There are many other dealerships who will not waste your time and lie to you.

DO NOT EVER DEAL WITH AUTONATION!!!! EVER!!!! I have purchased many cars before and I have never had a worst experience in my life. In December 2022, my husband and I were looking for a Jeep. I had seen one on their lot that looked to be a perfect match for what I was looking for. The first thing we told the salesperson, was that we were a couple of weeks out from moving back to Utah, from our one year stay in Arizona. We told every person we dealt with about this upcoming move as we knew that there would be titles, plates and the original contract that would be received after the move. Due to our jobs, some of our visits were done seperately to sign papers, test drive, ETC. On the final day, the paperwork person started to fill out the paperwork and told me that he would advise that we get some of the warranties that they offered, so that the vehicle could be protected. We were giving $30k down, so we thought at the time that we should probably have some coverage. At no time did this sales person tell me that he was tacking on an additional $11,000 in warranties (bundling). He talked in general terms of what would be covered for a seven year period. Saying often that I would get use out of everyone of them. He said that the difference in the monthly payment I would be making was an additional $50. He told us that all of the Loan documents, title, registration and plates would come to us shortly once filed. We again said that we were moving to Utah in the following two weeks, and gave him the forwarding address. Not one piece of communication came to us. We called, we emailed and now we are going the route of the BBB and a lawsuit. We looked into the coverages that were sold to us and MOST cannot be used outside of an Autonation dealership (never knew this or we never would have considered) and the closest one to us is in Vegas, over 500 miles away. So they knowingly pushed something on us with vague terms, not usable, never told us the full amount of all coverages and now we have been completely scammed. DO NOT DO BUSINESS WITH THEM. They rushed us through the process, knowing full well that there would be no way for us to get a refund. Now we have $11k worth of coverage that we cannot use and they sold it to us knowing that was the case. We have tried to get copies of the loan documents and we cannot even get our calls returned. We have emailed the warranty companies to get refunded and get no answers. We had to get our own title and registration once in Utah as they never sent us anything that we paid them to get for us. I know that bundling is illegal, but this is not an experience that I would wish on anyone. I will keep going until I get a full refund for the warranty, as it was sold under false pretenses, and without my having the knowledge needed to make the decision properly.

Would not recommend to anyone unless you like getting bent over and take for a run… when they say the car business is a bunch a lying people they aren’t kidding if your looking to save money and time don’t go through auto-nation

I don't ever leave reviews but feel I need to warn others!! Please go elsewhere!! I am dealing with a month long nightmare that still has not been resolved. If you buy/sell from them you can look forward to them not answering the phone. If you hit the jackpot and they do answer they will take your number and tell you someone will call you back. Don't waste your time sitting by the phone because they will NOT call you back. They will even give you phone numbers and email addresses that do not work. Everything out of their mouth is a lie. If you do make a deal to buy/sell plan to spend 1-2 days with them. They will hold you hostage. If you sell/trade a vehicle and it is financed don't expect them to pay it off. They will not and you will be left paying for a vehicle you no longer own. If all this sounds like a good time this is your place to buy a car. If not, please, please listen to me and go elsewhere!!! You would be better off going to one of those shady little car lots that are everywhere these days. They would be way more honest and easier to deal with. That says a lot!!! You would think going to a well known dealership you would not be treated like this. I want to help others avoid a horrible situation!! RUN, don't walk to another dealership!!! I have only skimmed the surface of what I have been dealing with. It is a horrible situation and I am in the process of getting outside help to try to get this whole ordeal fixed since Autonation will NOT help me at all. Save yourself from the frustration I am going through. Do NOT buy or sell from this place!!!!!!!!!!!!!!!!!

After purchasing a 2013 Camaro, two months ago, my wife noticed that the car bounced hard over bumps, I drove and told her it was rear struts that were worn. She informed them of the problem and they were less then polite and wanted to charge a diagnostic fee and $200 deductible. I would consider this typical dealer non sense. Took care of the problem and will never go back there.

Came in to sell my car met with Jose he gave me printed quote said if I got a better offer they would beat it came back with the better offer and not only did they not meet it they offered lower. One day super excited about my car and the very next day like I was a bother. Not very good when you don’t keep your word. Anyway back to car max.